Customer Service Specialist (Key Accounts)

Job Req Number:  118452
Time Type: Full Time

Move forward as Customer Service Specialist (Key Accounts).

You get it done
As a Customer Service Specialist, you play a key role in managing and optimizing transport flows for key European customers. 
You operate from a central Control Tower environment, acting as the connecting point between customers, operations, and international DSV teams. 
Your work ensures that complex supply chains stay in motion. 
You combine operational follow-up with process optimization, making a tangible impact on customer performance and satisfaction.

Tasks:

•    You manage a portfolio of international key accounts, typically 2 to 3 customers within a wider Control Tower environment;
•    You oversee transport flows on a European level, coordinating closely with DSV operations in different countries;
•    You monitor planning, intervene where needed, and ensure shipments are executed as agreed;
•    You act on high-level escalations, maintaining strong communication with customers and European management;
•    You analyse processes and identify improvements in areas such as planning, data flows, and system integrations (EDI, MyDSV);
•    You contribute to building more efficient and transparent supply chain solutions

We are DSV, we grow
DSV is the world’s largest transport and logistics company, with more than 160,000 colleagues in over 90 countries. 
Every day, we keep supply chains running and move millions of shipments on time by road, air, sea, and rail.

Our mission is simple: keep supply chains flowing in a reliable and efficient way. 
We focus on operational excellence and continuously improve our services. 
At the same time, we aim for sustainable growth, taking care of people, the environment, and society.

At DSV, we embrace progress. We take initiative, find better ways to get things done, and work together as one global team. 
Together, we innovate and digitalize the logistics of tomorrow. 
From nine truck drivers to the world leader in logistics in less than 50 years, at DSV you will keep growing and play in a different league.

You bring
•    You have experience in transport planning, dispatch, or a similar logistics environment;
•    You can express yourself fluently in English
•    You are customer-oriented, communicative, and able to manage stakeholders at different levels;
•    You are stress-resistant and able to prioritize in a dynamic environment;
•    You have a strong analytical mindset and enjoy improving processes;
•    You are comfortable working with systems and Excel (data handling and input);
•    You are a team player with a hands-on mentality and flexibility when needed.

You get
Working for DSV means working for one of the top players in the logistics market. 
DSV is enterprising, competitive, and wants to grow as an organization. 
That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment, we also offer:

•    We are a challenging work environment with plenty of opportunities for further professional growth and development (even internationally;  
•    We have a direct and open corporate culture (Danish company)
•    You will receive a permanent contract with an attractive package of fringe benefits;
•    Group insurance, hospitalisation insurance, meal vouchers 8 euro, eco vouchers, 33 holidays, possibility to lease electric bike, 1 day of home office, flexible working hours

Move forward
Send your resume with motivation or leave your details and we will contact you. 
Any questions about this vacancy? Our Talent Acquisition Partner Cedric Rogiers will answer all your questions via +32 (0)4 76 88 67 71 or [email protected]

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.