Front Office Manager

Hospitality Talents is a leading
recruitment agency specializing in connecting top-tier hospitality
professionals with prestigious employers.

Our client is a lifestyle
hotel located in the vibrant heart of Antwerp. As part of an international
hotel group, they offer a unique and personalized experience for both
business and leisure travelers, combining modern design with exceptional
service.

To strengthen their
Front Office team, they are seeking a passionate and driven Front Office
Manager who will take responsibility for the daily operations of the
reception and contribute to the growth of the hotel.

Key Responsibilities

• Team Leadership: Daily
  supervision, coaching, and motivation of the Front Office team.
  
• Operational Excellence: Actively work at
  the reception, supporting the team during peak times, and ensuring smooth
  check-in/check-out processes.
  
• Guest Experience: Monitor and
  enhance guest satisfaction, handle feedback, and resolve complaints
  professionally.
  
• Collaboration: Liaise with
  Housekeeping, F&B, and other departments to ensure seamless
  operations.
  
• Administrative Oversight: Manage
  reservations, billing, payments, and cash handling with precision.
  
• Process Optimization: Improve Front
  Office procedures and workflows to enhance efficiency.
  
• Training & Development: Onboard and
  mentor new and existing staff.
  
• Performance Tracking: Monitor
  operational KPIs and contribute to continuous improvement initiatives.
  
• Representation: Maintain a professional and welcoming
  reception environment.
  

Requirements

• Experience: Proven track
  record in Front Office within the hospitality sector, preferably as a Front
  Office Manager, Assistant Manager, or Supervisor.
  
• Leadership: Strong people
  management skills, with the ability to coach, motivate, and develop team
  members.
  
• Hands-On Mentality: Combines
  leadership with a willingness to support operations during busy periods.
  
• Guest-Focused: Professional,
  representative, and service-oriented approach.
  
• Organizational Skills: Ability to
  prioritize tasks and maintain overview during high-pressure situations.
  
• Administrative Strength: Meticulous
  attention to detail in administrative tasks.
  
• Languages: Fluent in Dutch and English.
  
• Flexibility: Adaptable to the
  operational realities of a hotel environment.
  
• Technical Skills: Proficiency in Opera
  PMS is a significant advantage.
  

Benefits

• A responsible and dynamic role within a
  luxury hotel in Antwerp.
  
• The opportunity to shape the Front Office
  operations and contribute to the hotel’s growth.
  
• A people-focused position that balances
  leadership with operational involvement.
  
• A competitive salary package with
  attractive benefits (e.g., training, career development, group discounts).
  
• A stimulating work environment where
  quality, hospitality, and guest experience are central.