Front Office Shiftleader (f/m/d) - Full-time - NH Collection Brussels Grand Sablon

Beyond the ordinary: Your Benefits at NH Collection

• Minor Hotels University Northern Europe: excellent training & (international) development opportunities.


• Meal vouchers


• Welcome at work programme: feel like a guest and enjoy a free night in your hotel


• Staff Party once a year together with all Minor Hotels colleagues from Belgium


• Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!


• Explore the Minor Hotels brands and enjoy our hotels world-wide with our special employee rate.


• Invite your friends and family for city trips in all our hotels worldwide and receive 30% discount on our restaurants and bars! They can also book their next city trip with your Friends & Family code.


• Enjoy specials discounts on a variety of (web) shops and leisure activities on our employee benefits portal.

Your Day-to-Day at NH Collection

• Carry out the daily briefing with the team on your shift;


• Prepares work instructions for the functional area, making changes and adaptations as necessary;


• Controls the presentation/uniform of the team on your shift;


• Ensures the completion of shift changes in the Front-Office, Back-Office and Lobby;


• Controls the presentation of the Front-Office, Back-Office, Lobby and Hotel;


• Plans, organizes and coordinates the human and material needs of the Front-Office;


• Participates in the organization and planning of special orders or events

Excellence begins with you – Your qualities

• Professional experience in similar roles.


• Time flexibility


• Fluent in English & French.


• High School Diploma or Professional Course adapted to the role (preferred).


• Bachelor's or Degree in Hotel or Tourism Management (preferred).


• Good level of general knowledge and knowledge of the hotel's destination


• Computer knowledge: Microsoft Office, Internet, Database and specific applications for the accommodation/hospitality.- Genuine smile


• Customer orientation


• Passion for service


• Professional attitude


• Teamwork


• Leadership ability


• Autonomy and Initiative