IT Field Services Technician

Job Description:

Envista is one of the world's leading dental technology groups, supporting clinicians and laboratories with innovative solutions across implants, digital workflows and dental equipment. With renowned brands such as Nobel Biocare, we are committed to advancing dental care through innovation, education and partnership. Join a team that is transforming the future of oral health.

Essential Duties and Responsibilities

• Deliver professional support in-person, by phone, and in writing.
• Listen actively, use critical thinking, and prioritize requests.
• Maintain confidentiality and communicate updates clearly.
• Resolve or escalate issues via ticketing system.
• Support LAN, VPN, Citrix, email, and enterprise applications.
• Install patches, remove malware, and perform preventive maintenance.
• Install, configure, and maintain Windows PCs/laptops and peripherals.
• Manage Active Directory accounts and ensure security consistency.
• Translate documents and deliver regional employee training.
• Perform second-level troubleshooting for hardware, software, and networks.
• Configure and install VOIP phones and mobile devices.
• Document equipment setup and deployment; recycle old hardware.
• Maintain local IT inventory and assist with yearly budget planning.
• Develop, quote, and purchase hardware configurations.
• Create and maintain documentation and knowledge base articles.
• Participate in regional IT projects and VOIP team calls.
• Willingness to travel regularly to the Venlo site in Netherlands and, on occasion, to visit the Herzogenrath site in Germany
• Ability to travel abroad as needed to support business operations and site activities.
• Availability when necessary and requested, to travel to other sites abroad
• Patch data drops and assist with LAN hardware/cabling installations.
• Understand and troubleshoot DHCP and IP-related issues.
• Handle assigned tasks independently and perform other duties as needed.

#LI-ZV1

Job Requirements:

Education and Qualification

• Knowledge of computer hardware and software
• Ability to troubleshoot and correct a wide array of IT enterprise user problems.
• Ability to receive and utilize training proficiently to implement in the work environment.
• Bachelor’s degree or associate degree with four years of experience or six years related experience and/or training.
• Self-sufficient
• Enthusiastic
• Team orientation (knows when to lead and when to follow)
• Lives the “continuous improvement” philosophy and can drive change successfully
• Logical and creative thinker
• Poised, strong personal impact
• Confident
• Ability to influence others – credible
• Ability to articulate the EBS philosophy
• Facilitation skills
• Fluent in Dutch and in English
  

Competencies

• Sense of Urgency

Must understand and direct the team to address issues by the required SLA timeline.  There are times where critical business functions depend on IT products and services working as soon as possible.

• Communication

There are always multiple activities and projects working simultaneously where clear and concise communication is necessary to avoid confusion.

• Customer Focus

The IT Field Services Support team exists to support our customers, the internal computer users. We will provide the level of service that insures as little down time as possible for the business.

• Teamwork

The IT team consists of several local and remote resources where a team atmosphere is of the utmost importance to be able to work as one group.

• Soft Skills

The ability to engage customers verbally in a professional manner.

• Self-Starter

The ability to be sufficiently motivated or ambitious to start a new task or project independently. 

Other abilities

• Math Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

• Reasoning Ability

Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Computer Skills

To perform this job successfully, an individual should have knowledge of troubleshooting a PC environment, Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of computers, networking and peripheral hardware.

• Certificates, Licenses, Registrations

Desirable but not required MCSE, A+, Network +, CCNA

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit. The employee is frequently required to walk. The employee is occasionally required to lift up to 50 pounds / 23 KG.

Operating Company:

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.