IT Service Delivery Engineer

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

We are seeking an IT Onsite Support Engineer to provide high-quality IT support in a fast-paced environment, assisting the business in maintaining competitiveness in an increasingly interconnected world. This position will report to the IT Team Leader – Belgium. The primary workplace will be in Wilrijk, but occasional trips to other Atlas Copco locations should be expected. The successful candidate will also be a part of the after-hours support team, responsible for providing both remote and onsite support on an on-call basis. Below are the tasks that are expected to be performed:

• provide full onsite/desk side support to end users for all their IT issues, service/change requests


• image , deploy , upgrade and refresh PCs and manage assets


• administrate and solve incidents assigned to the local on-site support


• participate in delivery of projects requiring local representation in BeNe subregion


• manage small to medium size local projects 


• Collaborate with our specialist teams for network, server, telephony  infrastructure and others


• advise customers and users on their IT needs and best practices


• establish and maintain strong relationships with local business


• take ownership to increase knowledge in new and existing software platforms used by your end users (example Office 365 tools, AI)


• provide local subject matter expertise regarding processes, technology, organisation and business


• continuous development and improvement of On-Site Support service delivery


• continuous focus on customer satisfaction, compliance and standards


• work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management


• team up with your peers at other locations in case of cross functional support is required


• Administrative follow-up on daily operations & projects (ticket handling) to ensure reportability

 

To succeed, you will need  

Experience requirements

• 3 to 5 years experience of successfully delivering IT services is a plus.


• Experience in the ServiceNow tool is a plus.

Knowledge requirements 

• Strong technical knowledge of troubleshooting PC’s, laptops, Windows 10/11, Linux OS


• Strong knowledge of Microsoft products


• Good base knowledge of network infrastructure


• Basic knowledge of cloud, AI and other recent technologies


• Good overall understanding of IT service delivery in a dynamic environment

Educational requirements

• Exposure to standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)


• Fluency in Dutch and English, spoken and written is a must. French is a plus.

Personality requirements

• A driven mindset, eager to learn and adopt new changes


• A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations


• A team player and natural diplomate who interacts and unites team members, customers, all stakeholders


• A methodical and structured achiever who can plan, organise, prioritise, assess, adapt and deliver the promise


• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency

In return, we offer you

• A chance to join a highly successful innovation leader, providing solutions that drive society forward.


• A friendly, caring atmosphere.


• A culture known for respectful interaction, ethical behavior and integrity.


• Plenty of opportunities to grow and develop in a global context.

​

City

Antwerp

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.