Operations Change Management Officer

Description longue

Please apply via the following link: Ypto NV - Functional analyst - Commercial channels and Products 

How do you make a difference?

About the Role

As a Business/Functional Analyst, you will join YPTO’s AnalySD team within the “Commercial Channels & Products” domain, the IT partner of SNCB/NMBS Marketing & Sales. You support the digital ecosystem behind all commercial channels, including the website, mobile app, ticket vending machines, cash desks, onboard sales, and B2B platforms.

You will take part in the full project lifecycle—requirements gathering, feasibility analysis, functional design, and user acceptance testing—ensuring our solutions deliver value and improve the customer experience. You also challenge and guide business stakeholders to help define optimal solutions.

What is your role at NMBS?

Key Responsibilities

• Analyze and document business needs, processes, and objectives.


• Translate requirements into functional specifications and user stories.


• Collaborate closely with development teams to align technical solutions with business goals.


• Support test planning, UAT execution, and defect resolution.


• Safeguard solution architecture and coordinate with architects.


• Identify bottlenecks and propose improvements.


• Present functional designs, test scenarios, and documentation to stakeholders.

Why is this job for you?

Hard Skills

• 7+ years as a business/functional analyst.


• Strong requirements-gathering and business analysis skills.


• Fluent in French or Dutch + English.


• Solid understanding of SDLC and system design principles.


• 5+ years experience with BPMN/UML and working in SAFe/Agile environments.


• Knowledge of SQL, APIs, and basic programming is a plus.


• Experience with public transport, e-commerce, mobile/web development (Sitecore is a plus).

Soft Skills

• Critical thinking, decision-making, and problem-solving mindset.


• Strong communication, collaboration, and stakeholder management.


• Customer-focused, detail-oriented, and adaptable.


• Ability to lead discussions and present to technical and non-technical audiences.


• Resilience and comfort with ambiguity in a dynamic environment.

Diversity Statement

Everyone is unique. That's why we believe it’s important that you can be yourself — it makes SNCB stronger. We therefore place great value on diversity and inclusion.

Description longue

And these soft skills:

• You have strong stakeholder management and communication skills.


• You are structured and analytical in your way of working.


• You work independently and proactively.


• You are a team player.

Asset:

• You are fluent in Dutch, French and English.


• Experience in training delivery is an asset.


• Experience with ServiceNow SPM is a major plus.


• Experience with SAP is an asset.


• Experience in IT environments is an asset.

Diversity Statement

Everyone is unique. That's why we believe it’s important that you can be yourself — it makes SNCB stronger. We therefore place great value on diversity and inclusion.

What can you expect from us?

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

• the possibility to work remotely + flexible working hours;


• 35 days of leave;


• a company car + a public transport season ticket;


• a target bonus;


• a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
  
  
  
  • hospitalisation and dental care for the whole family;
  
  
  • outpatient costs (= medical costs separate from hospitalisation);
  
  
  • group insurance: supplementary pension, work disability and death (cafeteria plan);
  
  
  • accidents at work (extralegal);
  
  
  
  


• meal vouchers and eco-vouchers;


• net allowances for remote working and carwash + internet budget.

Where will you be working?

You will work near Brussels-South station.

What’s next ?

1. You apply online : https://ypto.recruitee.com/l/en/o/functional-analyst-commercial-channels-and-products 


2. We take a close look at your CV and check whether it matches the profile you are looking for. We may call you briefly to ask about your motivation and experience.


3. We invite you for a first (online) HR interview where you can demonstrate your motivation, experience and expectations.


4. If the first interview is positive, we invite you for a second (technical) interview in Brussels. This interview will be with the team, where we’ll discuss the role and how your skills align with the team’s needs.


5. If everything goes well, we will make you a contract offer.


6. You start your new job!

We reserve the right to adjust or pause this procedure if necessary. Our recruitment team will select the profiles that best match the job requirements to ensure an optimal fit.

Do you have any questions?

Jobreq: 54009

Ypto recruitment
Mail: [email protected]