Policy and Escalation Specialist

The Opportunity

Worldline is looking to recruit a Policy and Escalation Specialist to support its 1st Line of defence risk function in the Fraud Centre of Excellence. You will be part of a globally diverse team, known for its expertise in card scheme fraud and compliance programmes, PSD2, fraud patterns for different payment products and merchant verticals, and transaction monitoring within the issuing world. This role offers a unique opportunity to contribute to a team that values innovative solutions and knowledge-sharing, playing a pivotal role in upholding Worldline's commitment to prevent fraud risk on an international scale.

Day-to-Day Responsibilities​

• Monitoring challenging transactions in the scope of financial fraud prevention/detection


• Handling fraud escalations in accordance with organisational procedures and agreed SLA


• Preventing the company from financial loss by conducting research and data analysis on escalations


• Monitoring fraud and chargeback ratio and taking appropriate actions in accordance with Worldline policies


• Avoiding the breach of SLA during queue handling


• Guiding operational teams in the complexity of fraud prevention and providing training when required


• Building the organisational awareness in terms of risk management and fraud prevention

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Minimum 4 years of professional and educational qualifications that are relevant to this line of work, i.e. Finance, Accounting, Risk Management, Business Administration, Business Economics or working in fraud management within the financial sector


• Knowledge of Payment Facilitators and different levels of acquiring/issuing banking, and cooperation/experience with card schemes


• The ability to work with queue management tools


• Motivation and passion for the prevention of fraud, with a problem-solving attitude


• Data analytics and attention to detail are second nature to you, and you have excellent Microsoft Excel skills


• Familiarity with issuing fraud trends and escalation procedures


• Excellent communication skills with an eye for detail

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.


• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.


• At Worldline our top priority is to engage, encourage and develop you to help you improve your potential.


• And many more...