Polish & Czech Speaking Service Coordinator

Are you an effective communicator with a strong commitment to delivering outstanding customer service? Are you fluent in Polish and Czech? If you’re searching for a flexible role in a dynamic, international setting, this could be the ideal position for you! We are seeking a Service Coordinator to join our team in Ghent, Belgium, where you will support our expanding operations.

About Us:

We are a prominent company in the automotive sector, recognized for our high-quality solutions and exceptional customer support across Europe. Our office in Ghent is crucial for managing customer relations and service coordination, especially for the Polish- and Czech-speaking markets. As our company continues to grow, we are looking to add enthusiastic individuals to our team to uphold our excellent service standards.

Position Overview:

In the role of Service Coordinator, you will be the key liaison between our customers, service teams, and dealerships. You will handle service inquiries and requests from Polish- and Czech-speaking clients, ensuring effective coordination of repair and maintenance appointments. This role requires strong communication, organizational skills, and a dedication to ensuring customer satisfaction.

This position offers a hybrid work arrangement, allowing you to work 2 days in the office in Ghent and 3 days remotely, providing both flexibility and the chance for close collaboration with your team.

Key Responsibilities:

• Act as the primary contact for Polish- and Czech-speaking customers, managing inquiries, scheduling service appointments, and resolving any issues or complaints.
• Coordinate repair and maintenance activities with dealerships and service providers.
• Maintain clear and consistent communication between customers, service teams, and other departments.
• Oversee and track the progress of service requests, ensuring they are resolved promptly and follow-ups are conducted.
• Check in with customers after services to confirm their satisfaction and address any additional concerns.
• Escalate complex or unresolved issues to the appropriate internal teams for resolution.
• Provide regular updates to customers about the status of their service requests.
• Keep detailed records of customer interactions, service histories, and feedback in the CRM system.
• Collaborate with internal teams to suggest improvements based on customer feedback.

Qualifications:

• Fluency in Polish and Czech (both written and spoken) is required.
• Previous experience in customer service, service coordination, or a similar role is preferred.
• Strong communication skills with the ability to build and maintain positive customer relationships.
• Excellent organizational skills, with the ability to handle multiple service requests efficiently.
• Experience in or a passion for the automotive industry is advantageous but not essential.
• Proficiency with CRM systems and general office software such as Microsoft Office (Word, Excel, Outlook).
• A problem-solving mindset, capable of thriving in a fast-paced environment.

What We Offer:

• Hybrid work model: Enjoy the flexibility of working 2 days in the office and 3 days remotely to support a balanced lifestyle.
• Relocation assistance: For candidates moving from abroad, we provide a relocation package that includes accommodation in Ghent.
• A competitive salary with opportunities for career advancement within our growing international company.
• Comprehensive health and life insurance benefits to support your well-being.
• Access to ongoing training and professional development programs to help you advance in your role.
• A supportive and collaborative work environment, including regular team-building activities and a multicultural atmosphere.

Why Join Us?

This is a fantastic opportunity to leverage your language skills and customer service experience in a pivotal role within the automotive industry. You’ll be part of a diverse, international team, enjoy the flexibility of a hybrid work setup, and have the chance to advance your career in a company that values innovation and growth. Plus, you’ll experience life in Ghent, Belgium, a vibrant city known for its rich cultural heritage and excellent quality of life.