Senior IT Change Manager

Spektrum have a wide range of exciting opportunities in several global locations.  We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.


• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.


• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.


• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.


• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004935

Role Duties and Responsibilities

• Contributes to the development of policies, standards and guidelines for strategy development and planning.


• Develops and communicates plans to drive forward the strategy and related change planning.


• Provides support and guidance to help stakeholders adhere to the approach.


• Ensures that all stakeholders are aware of the strategic management approach and timetables.


• Collates information and creates reports and insights to support strategy management processes.


• Supports monitoring of the external environment and assessment of emerging technologies.


• Contributes to the creation of reports, technology roadmapping and the sharing of knowledge and insights.


• Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity.


• Contributes to selecting the requirements approach.


• Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements.


• Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source.


• Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions.


• Puts in place operational processes for secure configuration, classification and management of CIs, and for verifying and auditing configuration records.


• Develops, configures and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information.


• Reports on the status of configuration management.


• Identifies problems and issues and recommend corrective actions.


• Leads the assessment, analysis, development, documentation and implementation of changes.


• Develops implementation plans for complex requests for change.


• Reviews proposed implementations and evaluates the risks to the integrity of the product and service environment.


• Ensures appropriate change approval is applied to changes.


• Reviews the effectiveness of change implementation.


• Identifies, evaluates and manages the adoption of appropriate tools, techniques and processes for change control.


• Analyzes and presents the pros and cons of potential risks to IT service changes.


• Designs approaches and templates for the implementation and review of IT service changes.


• Directs and monitors the implementation of IT service changes and procedures.


• Determines methods and processes for IT service changes.


• Compares change impact assessing approaches with other industry professionals or organizations.


• Evaluates the effectiveness of change management through professional group discussions.


• Clarifies the similarities and differences among life cycles; easily labels and describe each phase.


• Explains the basic concepts of a structured approach to application development.


• Describes associated standards, procedures and guidelines for the system development life cycle.


• Highlights the major phases, activities, checkpoints and deliverables in the system life cycle.

Essential Skills, Experience and Certifications

• 3 years of practical experience in managing change request from initiation to closure while engaging with relevant process owners and stakeholders.


• Experience in leading small teams

Education

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience.


• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post.

Working Location

• Mons, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.