Service Desk Officer

At RELYzIT, we don't recruit — we build.

We unite exceptional builders: engineers, architects, creators, across the BENELUX and the GCC. Vetted through VECTOR7™'s multi-signal evaluation, you evaluate once and carry that credential forever. This is more than work. This is where builders build the future.

Service Desk Officer (Freelance) - 2 months - Belgium

Intro

RELYzIT Talent is seeking a driven Service Desk Officer (Freelance) for a 2-month on-site engagement with our client in Belgium. This is your opportunity to join a mission-driven team at the frontline of digital support, ensuring seamless IT experiences for over a thousand users. If you thrive in dynamic environments and want to make a tangible impact, this is where your expertise matters.

Why This Role Matters

Our client’s Digital Service Desk is the heartbeat of their IT operations, supporting 1,450+ employees and external partners. As a Service Desk Officer, you’ll be pivotal in maintaining business continuity, empowering users, and driving operational excellence. Your work ensures that technology is an enabler, not a barrier, for every colleague — directly influencing productivity, innovation, and the organization’s mission to create a harmonious living environment with water and technology.

What You’ll Be Doing

• Delivering first and second line IT support to internal users and external partners, ensuring rapid and effective resolution of incidents and requests.


• Managing and processing tickets via the TOPdesk platform, including those submitted by email and phone.


• Providing in-person support at the Service Desk, assisting users with urgent or complex issues during scheduled shifts.


• Installing and configuring laptops (Windows 11) for new starters and for hardware refresh cycles.


• Supporting software environments, primarily Windows 11 and Office 365, ensuring smooth onboarding and troubleshooting.


• Assisting with the transition from AS400 to SAP, contributing to a major digital transformation project (SAP experience is a plus).


• Collaborating closely with Digital Systems and Digital Infrastructure teams to escalate and resolve advanced technical issues.


• Maintaining high standards of service in line with established SLAs, ensuring user satisfaction and operational reliability.


• Participating in a dual shift system, alternating between phone/email support and in-person desk support, with monthly scheduling.

What We’re Looking For

• Proven experience in first and second line IT support within a fast-paced, service-oriented environment.


• Advanced knowledge of laptop hardware, troubleshooting, and configuration.


• Expertise in Microsoft Windows (preferably Windows 11) and Office 365 environments.


• Experience with ticketing systems (ideally TOPdesk) and structured support workflows.


• Strong problem-solving skills, ownership mentality, and a passion for delivering impactful solutions.


• Ability to work collaboratively within a close-knit team, sharing knowledge and supporting colleagues.


• Experience with SAP or AS400 is a plus, especially in environments undergoing digital transformation.


• Adaptability to shift-based work and a proactive approach to managing priorities.


• Builder mindset: you see challenges as opportunities to create value and drive improvement.

Technical Skills

• First and second line IT support (Advanced)


• Laptop hardware knowledge (Advanced)


• Microsoft Windows (Advanced, Windows 11 preferred)


• Office 365 (Advanced)


• SAP (Nice to have)


• TOPdesk or similar ticketing systems

Language Proficiency

• Fluency in Dutch is required (working language)


• Basic English proficiency for occasional support (limited use)

Other Requirements

• On-site presence required (no remote work)


• Availability for a 2-month freelance engagement


• Willingness to read and approve all project-related documentation as part of the Statement of Work


• Only candidates meeting all specified criteria (skills, experience, language, availability) will be considered

About RELYzIT Talent & VECTOR7™

RELYzIT Talent is where elite builders come together to shape the future. Our VECTOR7™ Signal Stack ensures every talent is rigorously vetted, so you evaluate once and carry that credential for life. We’re not recruiters — we’re a community of creators, engineers, and innovators, united by a passion for impact and excellence.