UX Researcher / UX Strategy & Research Lead

UX Researcher / UX Strategy & Research Lead – 3 months – Brussels, Belgium

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Intro

RELYzIT Talent is seeking two elite freelance UX Researcher / UX Strategy & Research Lead consultants for a high-impact mission with our client, a central force in the digital transformation of the Belgian public sector. This is your opportunity to architect the future of digital services for millions, shaping how citizens, educators, and public servants interact with technology. Join a mission where your expertise will drive real change and lasting value.

Why This Role Matters

Our client is at the forefront of administrative simplification and digital accessibility, serving a diverse user base across the Wallonia-Brussels Federation. As a UX leader, you will be instrumental in building a scalable, adaptable UX methodology that empowers teams, enhances public digital services, and ensures inclusivity for all users. Your work will directly influence the quality, accessibility, and impact of digital products used by citizens, educators, artists, and public sector professionals.

What You’ll Be Doing

• Map and analyze the diverse audiences of our client’s digital services, identifying user needs, behaviors, and constraints through qualitative and quantitative research.


• Conduct interviews, observations, surveys, and data analysis to build robust personas and user journeys.


• Design and implement a UX evaluation framework to determine the appropriate level of UX support for each project, ensuring a tailored approach based on audience, complexity, and project goals.


• Create a comprehensive UX toolkit: develop a repository of reusable methods, templates, and guides for interviews, user testing, workshops, and more.


• Define and document when and how to use each UX method, making UX accessible to both specialists and non-UX team members.


• Establish methodologies for user testing and effectiveness measurement, ensuring continuous improvement of digital solutions.


• Support cross-functional teams and contribute to the evolution of the Design System, integrating research findings and accessibility best practices.


• Collaborate closely with Design System, Accessibility, and Communication teams to ensure a unified, user-centric approach across all digital touchpoints.


• Deliver actionable UX recommendations that drive measurable improvements and foster a culture of user-centered design.

What We’re Looking For

• Proven experience as a Senior UX Researcher or UX Strategy & Research Lead, ideally within large organizations or the public sector.


• Mastery of both qualitative and quantitative user research methodologies: interviews, focus groups, surveys, user testing, persona and journey creation.


• Demonstrated ability to translate research insights into actionable frameworks, recommendations, and scalable methodologies.


• Strong ownership mindset, with a passion for problem-solving and delivering tangible impact.


• Experience with accessibility, inclusion, and Design Systems is a significant asset.


• Comfortable working in hybrid environments, with a minimum 50% on-site presence required.


• Ability to collaborate across multidisciplinary teams and communicate complex concepts clearly.


• Fluency in French is mandatory, as all deliverables and interactions will be conducted in French.

Technical Skills

• UX Research (user interviews, focus groups, qualitative and quantitative analysis)


• User research methodologies (personas, user journeys, surveys, observations)


• User testing tools (Maze, A/B testing, etc.)


• Prototyping and design tools (Figma, FigJam)


• Audience analysis tools (Google Analytics, Matomo)


• Accessibility best practices (junior level or above)


• Agile methodologies (junior level or above)

Language Proficiency

• Fluency in French (spoken and written) is required for this mission.

Other Requirements

• This is a freelance position with a project duration of approximately 3 months, with potential extension.


• Hybrid work model: minimum 50% on-site presence in Brussels required.


• Engagement until December 2026, with possible extension into 2027.


• All consultants are subject to the same working conditions as internal staff.


• Commitment to ethical, high-quality, and impactful delivery within a public sector context.