Internship Front Office (m/f/d) - nhow Brussels Bloom

What's in it for you (spoiler: a lot!)

In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:

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  Welcome @ work programme: enjoy a free night stay and experience the hotel as a guest

  
  


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  For students outside Belgium a compensation of €750 net per month. 

  
  


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  Free online & offline training organized by our own Minor Hotels University Northern Europe.   

  
  


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  Employee rates starting from € 36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. 

  
  


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  Holiday parties.  

  
  


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  The opportunity to grow within our company worldwide after graduation.

  
  

What part will you play in creating the unforgettable?

As a Front Office Intern, you are one of the most important representatives of the hotel. 

• Welcome guests warmly and ensure they feel comfortable and valued from arrival to departure.


• Independently handle check-ins and check-outs, including all necessary administrative procedures.


• Maintain ongoing communication with guests, answering questions and offering helpful information.


• Provide guests with recommendations and details about the local area, attractions, and services.


• Learn and apply upselling techniques to promote hotel services and upgrades.


• Assist in handling guest complaints professionally and empathetically, aiming for quick resolution.


• Create a positive team atmosphere by collaborating with colleagues and contributing to a friendly work environment.


• Answer incoming phone calls and direct them appropriately within the hotel.


• Respond to guest emails promptly and professionally, ensuring clear and helpful communication.


• Coordinate with the Food & Beverage and Housekeeping departments to ensure smooth guest service and room readiness.

What makes you the perfect fit for this bold journey?

• Flexible and easily adapts to varying schedules and unexpected situations.


• Available for minimum 3 months 


• You speak fluently English & French


• Autonomous and capable of taking initiative.


• Comfortable with IT tools and hotel management systems.


• Well-groomed and professionally presented.


• A true 'hospitality artist' with a passion for customer service and the unique nhow experience.


• You are a student and can sign an agreement with your school


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  This position is only available to students completing a compulsory internship as part of their studies