Aftersales Readiness Supervisor - São Caetano do Sul/SP

Job Description

Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu)

The Aftersales Program Readiness Supervisor plays a strategic and highly collaborative role that spans multiple functions and regions. This position requires strong leadership, creativity, initiative, and exceptional communication skills. The supervisor will lead a team of engineers and provide both operational and strategic support to business partners and Customer Care & Aftersales organizations.

The APRM team is accountable for the planning, coordination, and delivery of all Aftersales program requirements — including Owner Manuals, Service Instructions, Diagnostic Software, Special Tools, and other critical service readiness elements—to ensure full availability at vehicle launch.

Key Job Responsibilities:

• Lead and develop a multifunctional engineering team, serving as the primary Aftersales focal point for new program development in the South America region.
• Support Product Teams and Aftersales stakeholders by delivering accurate, high‑quality, and timely responses to technical and service-related inquiries.
• Coordinate cross-regional integration and communication, ensuring seamless collaboration between global development teams and Aftersales organizations in South American markets.
• Monitor and manage the development of Aftersales deliverables, ensuring alignment with timing, quality, and content expectations defined in the Global Vehicle Development Process (GVDP).
• Create and maintain program scorecards and status reports, providing clear visibility of risk, timing, and readiness to leadership teams.
• Guide teams through execution and decision-making processes, facilitating alignment, issue resolution, and collaborative problem-solving across multifunctional groups.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in Engineering
• Advanced or Fluent English (written and verbal)
• Proficiency in project management tools and methodologies
• Experience working in cross-cultural and cross-regional environments.
• Analytical and problem-solving skills, with the ability to anticipate risks and drive mitigation plans

KEY COMPETENCIES:

• Passion for Product & Customer Focus
• Problem solving and analytic capabilities
• Flexibility & Adaptability
• Deal with ambiguity
• Excellent communication skills (verbal and written)
• Organizational agility

Desired:

• Spanish communication
• Knowledge of Global Aftersales Engineering functions, deliverables, and operation

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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