This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a End User Services Tower Lead based in Brazil.
This is a strategic leadership role responsible for shaping and modernizing the digital workplace and end-user computing environment at a global scale. You will define the vision for next-generation endpoint services, including cloud-based workspaces, virtual application delivery, and AI-enabled devices. The role combines architecture, vendor governance, and operational leadership, with a strong emphasis on user experience and security. You will lead outsourced service providers while ensuring SLA/XLA excellence and continuous service improvement. Acting as a key decision-maker, you will influence endpoint strategy, cost optimization, and sustainability initiatives. This position is ideal for someone who thrives in complex, evolving environments and enjoys driving large-scale transformation.
Accountabilities:
Lead the strategy, design, and evolution of the end-user services ecosystem, ensuring a modern, secure, and scalable digital workplace environment, while balancing cost, performance, and user experience:
- Define and execute the long-term roadmap for digital workplace transformation, including DaaS, VDI, cloud-native endpoints, and AI-driven workforce technologies
- Oversee global endpoint operations including patch management, device lifecycle, image engineering, and software deployment across Windows and macOS environments
- Manage and govern outsourced managed service providers (MSPs), ensuring delivery excellence beyond SLAs and toward experience-driven outcomes (XLAs)
- Partner with enterprise security teams to ensure endpoint compliance, strengthen security posture, and reduce organizational attack surface
- Lead vendor management for endpoint platforms (UEM/MDM), PC manufacturers, and hardware supply chain partners
- Drive cost optimization initiatives across hardware, licensing, and lifecycle management while maintaining service quality
- Implement and monitor sustainability initiatives, reducing environmental impact across IT asset lifecycles
- Collaborate with local IT and global stakeholders to ensure alignment, execution, and adoption of digital workplace standards
Requirements:
The ideal candidate combines deep technical expertise in endpoint technologies with strong leadership, vendor management, and strategic planning capabilities:
- 8+ years of experience in IT infrastructure, end-user computing, or digital workplace environments
- Strong expertise in Windows and macOS enterprise management
- Proven experience with UEM/MDM platforms (e.g., Intune, Autopilot, Apple Business Manager)
- Hands-on knowledge of VDI/DaaS solutions (e.g., Azure Virtual Desktop, Windows 365) and cloud-based endpoint strategies
- Experience managing large outsourced IT operations or global MSP contracts
- Strong background in IT service management (ITSM), AIOps, or DEX monitoring tools (e.g., Nexthink or similar)
- Experience in budgeting, OPEX/CAPEX planning, and vendor negotiation
- Strong understanding of cybersecurity principles related to endpoint and workplace management
- Ability to translate between technical, operational, and executive-level stakeholders
- Strong leadership mindset with a focus on execution, accountability, and continuous improvement
- Bachelor’s degree in IT, Computer Science, or equivalent practical experience
Benefits:
- Competitive salary package aligned with senior leadership responsibilities
- Global and remote-first work flexibility
- Health, dental, and wellness coverage (varies by region)
- Paid vacation, holidays, and parental leave policies
- Retirement and savings programs (where applicable)
- Professional development and certification support
- Exposure to global transformation programs and cutting-edge workplace technologies
- Opportunity to lead high-impact digital workplace modernization initiatives
- Inclusive, diverse, and collaborative work environment.
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