Salary :
Activate JobCopilot
The Fraud Operations Specialist is responsible for conducting analyses and investigations related to key risk indicators involving partners and customers within the Phone Finance product, with the objective of identifying potential misconduct, fraudulent activities, and operational vulnerabilities.
This position acts directly in preventive monitoring and investigative activities, supporting the company in identifying suspicious behaviors, mitigating risks, and implementing actions to protect the portfolio and continuously improve fraud-related processes.
Key responsibilities
Monitor and analyze the performance of our partners, identifying potential misconduct and fraudulent activities while ensuring compliance with fraud prevention strategies and procedures.
Investigate and resolve fraud cases reported across our main products, ensuring accurate and timely documentation.
Develop and implement fraud prevention strategies and procedures.
Collaborate with Customer Support, Product, Engineering, and Operations teams across different countries to identify and mitigate fraud risks.
Conduct periodic fraud risk assessments and provide recommendations for improvement.
Prepare and present detailed reports on fraud trends and prevention measures when requested.
Support the training and development of team members in fraud prevention and detection.
Qualifications
Experience in fraud prevention, with a focus on onboarding, core fraud, behavioral analysis, and risk indicators.
English or Spanish proficiency is required — the candidate must be able to communicate fluently, both verbally and in writing, in professional and technical contexts.
Proficient in SQL — ability to understand, write, and develop queries.
Knowledge of BI tools (Hex is a plus).
Technical degree completed or higher education in progress in related fields such as Business Administration, Finance, Engineering, or similar areas.
Strong analytical and problem-solving skills, with a sense of autonomy to execute delegated tasks and take ownership of assigned projects.
Experience using fraud detection tools and software.
Strong learning ability.
Benefits
- 100% company-funded health and dental insurance for employees and immediate family members
- Life Insurance
- Meal voucher and catered lunches at the office
- R$400,00 Commuting benefit
- R$180,00 for home office assistance
- Incentive for the phone finance product
- Budget for noise-canceling headphones
- Budget for home office equipment
- Annual budget for wellness perks
- $2,000 USD annual Co-working travel perk
- $2,000 USD annual Professional Development perk
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