On-Site Client Manager

Position Title: Client & Operations Manager – Labeling & Artwork

Location: São Paulo, Brazil (Hybrid Model – On-Site / Remote)

Language Requirement: Fluent Brazilian Portuguese & Business English (Spanish is a plus)

About SGX

SGX, part of the Propelis Group,  brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production   . We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint .

Position Summary

The Client & Operations Manager acts as the strategic and operational lead for our key regional client accounts . This role operates on a Hybrid model and must be based in the São Paulo vicinity, serving as the primary day-to-day liaison between regional client leadership, SGx Lead Artwork Managers, and SGx Production Studios .

Combining account management excellence with end-to-end operational governance, this position owns both the commercial client relationship (revenue growth, KPIs, QBRs) and team execution (capacity planning, quality assurance, CAPA, and controller governance) from concept to completion .

Key Responsibilities

1. Account Management & Strategic Client Relationships

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  Lead tactical and key relationships with regional Labeling and Artwork client leadership and departmental leads .

  
  


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  Own client retention and financial performance metrics, driving account health, revenue targets, forecasting, margins, and credit term compliance.

  
  


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  Drive disciplined reporting and communication, including leading Quarterly (QBR) and Annual Business Reviews.

  
  


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  Work with the Regional Sr. Account Director to identify value-creation opportunities and develop innovative proposals .

  
  

2. Operational Quality, Governance & Project Execution

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  Own operational quality end-to-end, ensuring Right First Time (RFT) delivery across the client portfolio .

  
  


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  Drive process standardization, optimization, and adherence to client standards using operational tools (MDs, Guidebooks, and QR procedures) .

  
  


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  Lead Root Cause Analysis (RCA) and CAPA (Corrective and Preventive Actions) processes to resolve complex technical problems .

  
  


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  Initiate and lead project kickoff meetings, solution reviews, and direct the project management activities of the team .

  
  

3. On-Site & Hybrid Team Leadership

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  Lead, mentor, coach, and train a team of direct reports (Controllers / Project Managers) in São Paulo .

  
  


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  Manage hiring, onboarding, capability development, and succession planning .

  
  


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  Build and maintain capacity plans to balance workload against client demand .

  
  

Key Behaviors & Core Competencies

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  Customer Focus & Stakeholder Alignment: Anticipate and balance the needs of multiple internal and external stakeholders while delivering customer-centric solutions .

  
  


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  Business Insight & Financial Acumen: Proficient in interpreting key financial indicators, forecasting, and managing operational margins.

  
  


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  Strategic Mindset & Action-Oriented: Take on complex challenges with urgency, turning client vision into operational strategies .

  
  


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  Technical & Process Governance: Strong understanding of technical print/packaging processes and quality systems .

  
  
  
  

Role Requirements & Qualifications

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  Location & Work Eligibility: MUST be currently residing in the São Paulo vicinity and willing to work in a Hybrid (On-site / Remote) arrangement .

  
  


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  Education: Bachelor’s Degree in Business Administration, Marketing, Graphic Engineering, or a related field .

  
  
  
  


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  Experience:

  
  
  
  
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    5+ years of experience in project management, account management, or artwork coordination within CPG (Consumer Packaged Goods) or Health Authority/Pharma packaging environments .

    
    
  
  
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    Proven leadership experience managing direct reports (minimum 4 direct reports) .

    
    
  
  
  
  


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  Languages:

  
  
  
  
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    Brazilian Portuguese: Native / Fluent .

    
    
    
    
  
  
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    English: Business-fluent (written and spoken) — CV and application must be submitted in English.

    
    
  
  
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    Spanish is a plus .

    
    
  
  
  
  


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  Technical Skills: High degree of proficiency in MS Office (Word, Excel, PowerPoint) and artwork workflow toolsets .