Partner Technical Account Engineer

VTEX is a global leader in digital commerce technology, providing innovative solutions for businesses seeking excellence in their online ventures. As an integral part of the Global Strategic Alliances team, you will have the opportunity to contribute to VTEX's ongoing success by serving as the primary technical point of contact for our most strategic VTEX partners. 

Key Responsibilities:

• Technical Advisory: Serve as the lead technical authority for key partners, providing expert guidance on platform architecture, best practices and scalability.


• Technical Governance: Oversee the technical health of partner projects, identifying potential risks and ensuring alignment with VTEX’s performance standards and security protocols.


• Enablement & Coaching: Conduct workshops and technical training sessions to ensure partner developers are proficient in VTEX foundations and capabilities.


• Strategic Problem Solving: Act as the final escalation point for complex technical hurdles, working closely with the Partner Manager, the internal Product and CX team to resolve platform-specific challenges.


• Innovation Roadmap: Stay ahead of commerce trends to help partners innovate and expand their service offerings.


• Payment Provider Homologation Process: Be the owner of the payment connectors homologation process by managing the assessment and prioritization of incoming requests. Lead process optimization initiatives to enhance operational efficiency and improve time-to-market.

Requirements:

• Academic Background: Bachelor's degree in Engineering, Computer Science or related fields.


• VTEX Expertise: Proven knowledge and experience with the VTEX platform, specially regarding Payment Provider Protocol and Marketplace integrations.


• Technical Skills: Expertise in GraphQL and RESTful APIs, with proficient knowledge of architecting complex integrations between commerce platforms and third-party systems, focusing on scalable and high-performance solutions.


• Effective Communication: Strong argumentative skills and the ability to articulate viewpoints based on data.


• Languages: Advanced English and Portuguese; Spanish is considered a plus.


• Proactive Attitude: Eagerness to learn, adapt to challenges, and drive results.

If you are driven by the challenge of building scalable digital ecosystems and being the technical reference to guide global partners, submit your resume and join the VTEX team, where we turn ideas into reality!