This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pessoa Consultora de Customer Success Pleno | Expansão based in Brazil.
In this role, you will be part of a high-growth SaaS environment focused on transforming how dental clinics manage their operations and customer relationships. You will act at the intersection of Customer Success and Sales, driving expansion opportunities within an existing customer base. Your mission will be to understand customer needs, demonstrate product value, and guide clients through a consultative sales journey. You will work with a modern technology product that incorporates innovation and AI-driven capabilities, helping clients simplify complex workflows. This position requires strong communication skills, commercial mindset, and the ability to translate technical features into clear business value. You will operate in a fast-paced, remote-first environment with a strong focus on customer experience, growth, and impact. This is a unique opportunity to contribute directly to the expansion of a market-leading SaaS platform in Latin America.
Accountabilities:
- Manage and maintain an active expansion pipeline, ensuring CRM data accuracy and structured follow-up across all opportunities.
- Conduct product demonstrations focused on simplifying complexity and clearly communicating business value to customers.
- Lead negotiation processes, handle objections, and guide customers through the full expansion and closing cycle.
- Build trust in the product by clearly setting expectations, helping customers understand capabilities, limitations, and real use cases.
- Collaborate with internal teams to ensure alignment between customer needs, product positioning, and expansion strategies.
- Support continuous improvement of sales and CS processes through customer insights and market feedback.
Requirements
- Minimum of 2 years of experience in sales or Customer Success roles with a strong focus on expansion or revenue growth, preferably in SaaS or technology companies.
- Experience working with CRM tools such as Pipedrive or similar platforms for pipeline management.
- Strong ability to conduct value-based negotiations and connect product features to customer outcomes.
- Excellent communication skills with the ability to deliver clear, direct, and high-impact messaging.
- High energy, strong sense of urgency, and ability to manage a high volume of interactions and short sales cycles.
- Analytical mindset with the ability to interpret data and optimize performance and processes.
- Strong organizational and time management skills.
- Familiarity with digital tools such as Google Workspace and SaaS environments.
- Collaborative mindset with the ability to share insights across Sales, Customer Success, Product, and Marketing teams.
- Experience with AI-enabled products, automation tools, or conversational platforms is considered a strong plus.
Benefits
- Meal/food allowance of R$1,000 via iFood card (no deduction during vacation).
- Home office support allowance.
- Mental health support with therapy sessions at no cost.
- Gympass access for employees and dependents.
- Pet health plan benefit.
- English classes at no cost.
- Medical and dental insurance with co-participation.
- Reimbursement for coworking spaces across Brazil.
- Extended maternity and paternity leave.
- Baby kit benefit for new parents.
- Birthday day off.
- Equipment support, including laptop, monitor, and additional R$2,000 voucher for setup needs.
- Remote-first, inclusive, and diverse work environment with employees distributed across Brazil.
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