Product Operations - Optimization

• Influence Product Roadmap & Strategy: Partner directly with Product teams during the discovery phase to advocate for operational excellence and customer-centric prioritization.


• Architect Seamless Customer Journeys: Design and optimize end-to-end journeys for new features, ensuring a frictionless experience for the user and a scalable workflow for the operation.


• Lead High-Stakes Stakeholder Management: Act as the primary liaison between Engineering, Product, and Operations teams to align diverse interests and drive consensus


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  Drive Operational Readiness: Define all the requirements to ensure the frontline teams are equipped to handle new product complexities.

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  

  
  
  
  


• Execute Advanced Risk Assessment: Proactively identify potential friction points and operational risks, implementing mitigation strategies that protect both the customer experience and the company’s reputation.


• Champion Autonomy and Accountability: Own the lifecycle of product optimization projects from inception to post-launch assessment, operating with a high degree of independence in a fast-paced environment.

Our Benefits

• Chance of earning equity at Nubank


• Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)


• Public Transportation Commuting Benefit (Vale-Transporte)


• NuCare – Psychological, Financial and Legal Assistance Program


• Life Insurance


• Medical Plan


• Dental Plan


• NuLanguage – Language Course Program


• Nucleo - Our learning platform of courses


• Extended Parental Leave


• Daycare Allowance


• Parental Consultancy


• Work-from-home Allowance


• Gym Partnerships


• 30 days of paid vacation

Our Nu Way of Working 

Our work model is hybrid and has cycles that can be from two to three months according to the business of ​​expertise. For every eight or twelve weeks of remote work, one will be at the office.

About Us

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page https://international.nubank.com.br/careers/