This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Atendimento ao Cliente based in Brazil.
This is an opportunity for a customer-focused professional to support new business development within the areas of family holding structures and succession planning.
You will interact directly with clients, understand their needs, explain available services, and help clarify commercial and legal questions.
The role combines customer service, relationship management, communication, and commercial support in a specialized legal environment.
You’ll be expected to communicate complex topics clearly while creating a positive and trustworthy client experience.
The position offers an opportunity to develop your knowledge of corporate and succession-related matters while working closely with a high-performance team.
A proactive, empathetic, resilient, and results-oriented approach will be important for success.
The role is fully remote and provides flexibility alongside performance-based earning potential.
Accountabilities:
- Interact with prospective and existing clients to understand their needs and provide clear, professional guidance regarding available services.
- Support the generation of new business opportunities related to family holding structures and succession planning.
- Discuss service conditions with clients, answer questions, and help prospects understand the value and scope of the solutions offered.
- Provide attentive, empathetic, and consultative customer service throughout the interaction and commercial journey.
- Build trust and maintain strong relationships with clients through active listening and clear communication.
- Support commercial conversations and negotiations, helping move qualified opportunities forward.
- Identify client needs and communicate relevant information to internal teams when additional support or expertise is required.
- Contribute to a high-performance environment focused on service quality, efficiency, innovation, and continuous improvement.
- Apply ethical, objective, and results-oriented practices when interacting with clients and supporting business development.
Requirements:
- Bachelor's degree in Law.
- Basic knowledge of Corporate Law / Direito Societário.
- Clear and effective verbal and written communication skills.
- Strong active listening and empathy, with the ability to understand and respond appropriately to client needs.
- Advanced negotiation and persuasion skills.
- Strong commitment, resilience, and ability to remain effective in challenging or high-pressure situations.
- Intermediate proactivity and willingness to take initiative.
- Results-oriented mindset and ability to work toward defined goals.
- Ability to learn quickly and develop knowledge in family holding structures, succession planning, and related legal services.
- Strong interpersonal skills and the ability to establish trust with clients.
- Confidence and adaptability when handling commercial conversations.
- Ethical, professional, and responsible approach to client interactions.
- Interest in continuous professional development and working in a high-performance environment.
Benefits:
- 100% remote work, providing flexibility and support for a healthy work-life balance.
- Performance-based bonuses tied to the achievement of established goals.
- Opportunity to develop expertise in family holding structures, succession planning, and corporate law.
- Exposure to client-facing activities and new business development.
- High-performance environment focused on excellence, innovation, creativity, and continuous improvement.
- Opportunity for professional growth within a specialized legal and business environment.
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