This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Atendimento Jr. - Departamento Contábil based in Brazil.
This is an opportunity to support accounting professionals and businesses by helping them get the most from technology-driven solutions.
You will provide customer support through chat, resolving questions and guiding users toward clear and effective solutions.
The role combines accounting knowledge, customer service, problem-solving, and strong written communication skills.
You will play an important role in creating a positive customer experience while helping identify and address potential issues before they escalate.
The position offers exposure to software products, accounting routines, performance indicators, and cross-functional collaboration.
You will work in a collaborative environment that values transparency, autonomy, teamwork, and customer focus.
This remote junior-level opportunity is well suited to an organized and adaptable professional who enjoys helping others and learning continuously.
Accountabilities
- Provide customer support through chat, answering questions related to accounting software products and their functionalities.
- Identify customer issues and guide users toward appropriate and effective solutions.
- Accurately record customer interactions, requests, and resolutions in the service management system.
- Monitor individual performance indicators and actively contribute to achieving established service and quality targets.
- Anticipate potential customer difficulties and take proactive action to minimize impacts, particularly in critical or high-priority situations.
- Participate in training sessions and product updates to maintain current knowledge of solutions, features, and processes.
- Collaborate with team members and other departments to identify and implement fast, effective solutions.
- Share knowledge, insights, and best practices with colleagues to strengthen team performance and service quality.
Requirements
- Degree, technical qualification, or technologist education in a relevant field.
- Basic knowledge of accounting legislation and routines, including tax calculations, financial analysis, accounting reports, and ancillary obligations.
- Previous proven experience in customer service or customer support.
- Familiarity with Microsoft Office and Google Workspace.
- Excellent written communication skills, with the ability to communicate clearly, respectfully, and objectively.
- Strong organization and time-management skills, combined with a practical approach to problem-solving.
- Adaptability and ability to work collaboratively in a dynamic environment.
- Results-oriented mindset and commitment to customer satisfaction and service quality.
- Experience providing support for accounting software or working in an accounting firm is considered a plus.
- Familiarity with Zendesk is considered an advantage.
Benefits
- Medical insurance.
- Dental insurance.
- Childcare assistance.
- Home-office allowance.
- Pharmacy benefits.
- Payroll-deducted loan option.
- Profit-sharing program (PLR).
- Life insurance.
- Sesc partnership.
- Birthday day off.
- Home-office equipment and setup support.
- Participation in the Empresa Cidadã program.
- Discounts at educational institutions.
- Pet health plan.
- Company-provided equipment.
- TotalPass fitness benefit.
- Food allowance.
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