This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success | Alpes One based in Brazil.
This role is focused on building strong, long-term relationships with automotive clients while ensuring they achieve measurable success using a suite of digital marketing and performance-driven solutions. You will act as the main strategic point of contact for dealerships and automotive groups, helping them maximize results through data analysis, proactive recommendations, and continuous optimization. The position blends account management, technical platform oversight, and consultative advisory work in a fast-paced, tech-enabled environment. You will collaborate closely with internal production, technical, and commercial teams to ensure smooth delivery and strong customer outcomes. This is a highly analytical and client-facing role where success is measured by retention, growth, and customer satisfaction. It offers the opportunity to work at the intersection of marketing technology, automotive innovation, and customer strategy.
Accountabilities:
- Manage a portfolio of automotive dealership and group clients, acting as the primary point of contact and ensuring strong, long-term relationships while driving satisfaction and retention.
- Analyze client data, platform metrics, and campaign performance to proactively identify risks, opportunities, and churn prevention strategies.
- Identify and execute upsell and expansion opportunities through a consultative, data-driven approach aligned with client business needs.
- Coordinate with internal production and technical teams by translating client requirements into clear briefs and ensuring timely, high-quality delivery.
- Monitor platform usage, integrations, and website performance, ensuring optimal functioning and continuous improvement of solutions.
- Prepare detailed monthly reports and insights presentations to communicate results, performance metrics, and strategic recommendations to clients.
- Serve as the bridge between clients and internal teams, ensuring alignment, transparency, and effective execution of complex digital solutions.
Requirements:
- 1+ year of experience in Customer Success, Account Management, Sales, or Client Services, preferably in a digital, SaaS, or marketing environment.
- Strong communication and consultative skills, with the ability to influence stakeholders and build trusted client relationships.
- Analytical mindset with the ability to interpret data, evaluate performance, and translate insights into actionable recommendations.
- Intermediate understanding of digital marketing concepts, including lead generation, campaigns, and performance analysis.
- Comfortable working across technical discussions involving integrations, CRMs, websites, and digital tools.
- Strong organizational skills, attention to detail, and ability to manage multiple clients and priorities simultaneously.
- Proficiency in Office tools and Google Workspace, with strong written and verbal communication abilities.
Benefits:
- Competitive compensation package with financial and performance-based benefits.
- Health and dental insurance coverage, life insurance, and private pension plan.
- Meal allowance via flexible benefits card.
- Home office support allowance and remote-friendly structure.
- Access to professional training platforms and continuous learning opportunities.
- Discounts on education programs and partner services.
- Day off and additional employee well-being perks.
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