Salary :
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operador de Captação based in Brazil.
This role is an opportunity for a customer-focused professional to support prospective students throughout their enrollment journey.
You will be responsible for engaging with interested candidates, providing guidance, and helping them complete the admission and registration process.
The position combines communication, sales skills, and relationship building in a dynamic educational environment.
You will interact with leads through digital channels such as web chat and WhatsApp, ensuring a positive and efficient experience.
The role is ideal for someone proactive, organized, and motivated by helping people access new learning opportunities.
Working remotely, you will join a collaborative environment with opportunities for professional growth and continuous learning.
Accountabilities:
As an Operador de Captação, you will support the enrollment process by engaging with potential students, answering questions, and guiding them through the necessary steps to become enrolled. You will contribute to enrollment goals by maintaining quality interactions and ensuring accurate information management.
- Provide real-time assistance to prospective students through web chat and WhatsApp, answering questions about available courses and enrollment processes.
- Register interested candidates for admission processes and create engagement groups through communication channels.
- Support the enrollment journey by assisting candidates and ensuring information is accurately recorded in the CRM system.
- Maintain organized records and update customer information throughout the interaction process.
- Build positive relationships with prospective students by providing clear, helpful, and efficient service.
- Contribute to enrollment objectives through proactive communication and a customer-oriented approach.
Requirements:
We are looking for a dynamic and proactive professional with experience in customer service and sales environments. The ideal candidate enjoys communicating with people, learning new systems, and supporting customers through digital channels.
- High school diploma completed.
- Previous experience in sales activities.
- Previous experience working in a call center environment.
- Strong communication skills and ability to provide customer support through messaging applications and email.
- Proactive, organized, and results-oriented profile.
- Ability to quickly learn new systems and digital tools.
- Previous experience selling educational programs or supporting enrollment processes is a plus.
- Experience using CRM platforms is desirable.
- Basic knowledge of Google Sheets or Excel is a plus.
Benefits:
- Remote work model with a six-hour daily schedule, Monday to Friday, from 9:00 AM to 3:00 PM.
- Fixed compensation of R$1,254.00 (including fixed bonus).
- Flexible meal allowance through Swile card.
- Health insurance.
- Dental insurance at no cost for employees.
- Birthday day off after completing one year with the organization.
- Access to online therapy platform.
- TotalPass wellness benefit.
- Opportunities to participate in educational programs offered by the institution with special conditions for employees.
- Possibility of full undergraduate scholarships after the probation period.
- Possibility of partial postgraduate scholarships.
- Scholarship opportunities for dependents and/or spouses after two years of employment.
- Access to a university environment that encourages learning, networking, and professional development.
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