Senior Support Analyst, Retail

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 17.000 employees worldwide and shape your future at HUGO BOSS!

This System Analyst has a technical background with Retail POS as well as ERP systems and applications and understands Retail, omnichannel and e-commerce processes in general. In this role, you help analyzing business needs and create IT concepts to implement new processes, solutions, applications or even systems. Responsible for resolving application, software and connectivity problems. 

What you can expect:

• Understand and support retail business processes and functionality focused but not limited to Point of Sale front- and backend application and systems


• Participate in and contribute to US and international IT related Retail projects  


• Gather and document business requirements, processes changes and workflows


• Integrate and implement new processes and solutions into existing system landscape  


• Support formal testing conducted by the business for system modifications and fixes


• Manage and monitor system communication (interfaces)


• Create/edit training documentation using a variety of media


• Provide end-user and internal training

Your profile:

• 5 years’ experience in similar roles


• Minimum bachelor’s degree from an accredited college or university


• Able to interface with internal customer and IT Management to communicate complex ideas clearly


• Able to grasp complex technical concepts quickly and produce detailed requirements documents


• Experience in supporting and configuring Oracle Retail Xstore Point of Service (POS) system


• Knowledge of Xstore modules, including sales, inventory, and promotions


• Familiarity with SOVIA (Store Operations Visibility and Insight Analytics) for real-time monitoring and analytics


• Ability to troubleshoot and optimize SOVIA for better performance


• Expertise in supporting SIVIS (Store Inventory Visibility and Intelligence System)


• Knowledge of SIVIS data structures and ability to perform data analysis


• Knowledge of any CRM or eCommerce solutions is preferred


• Gather and document business requirements, processes changes and workflows


• Create/edit training documentation using a variety of media


• Able to occasionally travel internationally - valid passport required.


• Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to deal with problems involving several concrete variables in standardized situations; ability to prioritize and manage commitments and adjust to changing priorities


• Analytical, independent, structured, and careful work attitude, as well as organizational talent and assertiveness


• Excellent oral and written communication skills in English


• Fluency in additional languages, such as German, Spanish or Portuguese, is a plus.


• Able to lift 50lbs

Your benefits:

• Annual Bonus


• Health and Dental Insurance (fully paid by the company)


• Life insurance


• Employee Discount Program


• Clothing Allowance


• Meal voucher


• Parking or transport voucher


• Short Friday


• Birthday gift card + Day Off


• Gympass (Wellhub)


• Hybrid working model (Home & Office)

ALL RESUMES/CV MUST BE SUBMITTED IN ENGLISH

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We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

Do you feel it’s time for a new challenge at HUGO BOSS? If so, we look forward telling you all about this job opportunity in a personal conversation. <