ServiceNow Project Manager

• Lead IT projects from initiation through successful delivery and closeout.
  

• Develop and manage project plans, schedules, milestones, resources, risks, issues, and dependencies.
  

• Partner with business and technology stakeholders to define project scope, objectives, deliverables, and success criteria.
  

• Lead cross-functional and geographically distributed project teams.
  

• Manage project governance, status reporting, steering committee materials, and executive communications.
  

• Proactively identify, assess, and resolve project risks, issues, and dependencies.
  

• Manage scope changes and ensure alignment with project objectives, timelines, and budgets.
  

• Coordinate with third-party vendors, technology partners, and internal shared-service teams as required.
  

• Apply appropriate Agile, Scrum, or hybrid project management methodologies.
  

• Ensure compliance with PMO standards, processes, and governance requirements.
  

• Transition effectively between projects and support changing business priorities as part of the PMO Flex Pool.
  

• Manage project financials, including forecasting, budget tracking, variance analysis, and resource planning.
  

• Leverage ServiceNow to support project tracking, status reporting, workflow management, and visibility across project activities.
  

• Maintain and update project plans, milestones, risks, issues, dependencies, and action items within ServiceNow or related project management modules.
  

• Use ServiceNow dashboards and reporting capabilities to monitor project progress, resource utilization, delivery milestones, and key performance indicators.
  

• Support project governance and PMO processes through ServiceNow, ensuring accurate documentation, consistent reporting, and adherence to established standards.
  

• Coordinate with relevant stakeholders to improve project workflows, data quality, and reporting processes within ServiceNow.
  

Requirements

• Bachelor’s degree in IT, Business, Engineering, or a related field.
  
• 7+ years of experience managing IT projects within complex enterprise environments.
  
• Proven experience leading cross-functional technology projects from initiation through completion.
  
• Strong project planning, risk management, stakeholder management, and communication skills.
  
• Experience working with globally distributed teams across multiple functions and geographies.
  
• Strong proficiency with project management and collaboration tools.
  
• Experience using ServiceNow in a project management, PMO, or enterprise technology delivery environment.
  
• Ability to manage multiple priorities and adapt quickly to changing business requirements.
  

• PMP, PRINCE2, or equivalent project management certification.
  
• Experience working in a PMO, Global Business Services, shared services, or managed-services environment.
  
• Experience within healthcare, life sciences, or another highly regulated industry.
  
• Experience with Agile/Scrum and hybrid delivery methodologies.
  
• Experience managing technology vendors and third-party service providers.
  
• Familiarity with ServiceNow project and portfolio management capabilities, dashboards, reporting, and workflow automation.
  
• Experience supporting enterprise PMO governance, portfolio reporting, or resource management processes through ServiceNow.