Sr. Performance Accountability Specialist

Please attach your résumé in English.

Hybrid: for this position is required to be on site 3x/week
 

The Role 

• Senior individual contributor leading complex, sensitive, and high-risk performance accountability cases across regions

• Acts as SME, partnering with managers, HRBPs, Legal, and regional leaders to ensure consistent and compliant outcomes

• Drives high-quality case management across both informal and formal performance stages

• Contributes to defining standards, improving processes and tools, and enhancing overall function effectiveness

• Mentors and supports Specialists to strengthen capability and consistency across the team

What you will do (responsabilities): 

•  Lead end-to-end management of complex, high-risk performance cases (senior, cross-border, sensitive scenarios)

• Advise on performance standards, policy interpretation, documentation, and case strategy

• Partner with Legal and regional SMEs to ensure compliance with local requirements

• Guide leaders through challenging performance decisions and high-stakes communications

• Review PFIs and case documentation to ensure consistency, quality, and objectivity

• Apply strong judgment and risk assessment in sensitive employee matters

• Support critical communications, including complex cases and exit processes

• Coach and mentor HR/COE team members on case management and best practices

• Identify trends, risks, and improvement opportunities across cases

• Analyze KPIs and case data to generate insights and support leadership decisions

• Support training and enablement for HR and leaders with practical guidance

• Contribute to improvements in tools, workflows, and reporting for scalability and efficiency

Location: São Caetano do Sul/SP

Your skills and abilities (required qualifications):

• Bachelor’s degree in HR, Business, Psychology, or related field (or equivalent professional experience);

• Fluency in English and in Portuguese languages;
  Solid experience in HR/Employee Relations or Performance Management, including handling formal performance cases and PFIs ( Plan for Improvement );

• Strong knowledge of performance management frameworks, including documentation standards, case strategy, and risk assessment;

• Experience with HRIS or case management tools (preferably Workday), including workflows and reporting;

• Ability to partner with Legal on sensitive matters and translate compliance into clear guidance for leaders and HR;

• Strong written and verbal communication skills, with ability to influence senior stakeholders;

• Proven ability to coach and mentor HR or COE team members

What can you give a competitive edge (preferred qualifications):