T1 - Technical Support

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Technical Support is responsible for qualified Technical Support for our Customers and internal Support team. The candidate will be responsible for providing remote technical support for state-of-the-art cancer diagnostic equipment (e.g., digital pathology equipment, histology equipment, immunohistochemistry equipment and others). The goal is to ensure technical support that guarantees the accuracy of diagnoses and customer satisfaction, focusing on speed and technical compliance.

This position reports to the Technical Support Supervisor and is part of the Services (TAC) located in São Paulo and will be fully Home Office.

In this role, you will be responsible for, but not limited to:

• Remote Support: Handling technical support requests remotely (phone/email), identifying faults and providing accurate technical solutions.
• Documentation: Record all maintenance interactions and activities in the Salesforce system, maintaining accurate service reports and up-to-date records.
• Escalation: Escalate complex technical issues to senior support engineering or product specialists as needed.

The essential requirements of the job include

• Education: Technical or Technological degree in Electronics, Electrotechnics, Biomedical Systems, or related fields.

• Experience: Experience with customer support for medical/hospital equipment, preferably diagnostic equipment (Pathology). Proficiency in Microsoft tools, Salesforce, and ERP systems.
• Language: Technical English for Service Manual reading and writing.

It would be a plus if you also possess:

• Advanced English (written and spoken)
• Active CFT (or related)

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.