Training Manager (Exclusiva PCD)

Description

• Report directly to the Head of QC & Training and collaborate closely to align initiatives with organizational goals.
• Develop and maintain training manuals, processes and procedures.
• Maintain accurate records of training activities.
• Implement strategies to increase product knowledge of the trainees.
• Collaborate with other departments to ensure that training standards are being met.
• Analyze data to identify areas for improvement in the training process.
• Provide regular reports on training activities to senior management.
• Coordinating the activity of the team members to fulfil the department's objectives in a timely manner.
• Leading the team of supervisors and training specialists to ensure processes are aligned with company standards and procedures.
• Meet the department’s KPIs established on a quarterly and annually basis.
• Responsible for creating and conducting individual meetings, training programs, and workshops for all team members who need additional training and personal development.
• Control the activities of the team supervisors daily, weekly, and monthly, to ensure that the entire workload of the Training department is complete and in accordance with the approved KPIs.
• Responsible for creating, checking, and updating all the internal department documentation, procedures (SOPs) and databases.
• Responsible for providing feedback and evaluation to the line manager on the quality of work for each team member, monthly, quarterly, and annually.
• Prepares and guides managers, supervisors and others involved in employee development efforts.
• Plans, organizes, facilitates and orders supplies for employee development.
• Analyses and reports performance process trends along with suggestions for improvement.
• Defines / implements, measures, analyzes, improves and controls different reporting solutions according to the needs of the project and the clients / beneficiaries.
• Actively participate in the planning and testing of new introduced products.
• Actively participates in the performance evaluation process of his team members.

• Minimum three years of managerial experience, demonstrating effective leadership of teams comprising 20 or more members.
• Possesses a strong leadership mentality, guiding teams towards achieving strategic objectives.
• Excellent verbal and written communication skills in English, facilitating seamless interaction across all levels of the organization.
• Assertive and proactive individual with a proven ability to drive projects independently or collaboratively, ensuring efficient delivery of results while actively engaging stakeholders throughout the process.
• Proficient in strategic planning, capable of devising and implementing long-term organizational goals.
• Demonstrates essential decision-making and problem-solving skills critical for navigating complex challenges.
• Process and people-oriented, committed to adhering to established processes while also recommending and communicating logical improvements. Demonstrates a track record of maintaining a positive work environment and developing teams.
• Previous experience in developing and implementing training programs is preferred.
• Experience working with Key Performance Indicators (KPIs) to measure and track organizational performance.
• Previous experience leading a training department and familiarity with the gaming industry is advantageous.
• Proficient in navigating Microsoft Office applications for efficient task management and documentation.

• Competitive salary.
• An exceptional studio space in a modern office building in São Paulo.
• International work environment.
• Opportunities for advancement to higher positions in online casino.
• Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips