Digital Intern - Equipment Support

Intern – Digital Innovation (Equipments)

Location: Sumaré, São Paulo

Travel Requirements: >10 %

Language(s) requirements: Portuguese, English

Seniority Level: Intern

Buckman is a privately held global chemical company, headquartered in Memphis, TN, USA, committed to protecting the environment, maintaining workplace safety and promoting sustainable development. Buckman provides exceptional service and innovative solutions to our customers globally in the pulp and paper, leather and water treatment industries, helping to increase productivity, reduce risk, improve product quality and deliver a measurable return on investment.  Buckman is in the midst of a digital transformation of its business and focused on developing the capabilities and tools to support it.

Position Summary

Contributes to the success of Buckman's digital strategy as global product owner for Ackumen platform capabilities. Be part of the team leading projects across Buckman's portfolio of software solutions to ensure consistency and continuity across Ackumen's global platform.

Main results

• Creates and uses advanced tools to monitor our customer facilities around the world
• Monitors customer systems, triage alarms and sends notifications to customers and sales associates when something goes wrong
• Works with key stakeholders in the sales and service front to ensure we are managing systems consistently, and efficiently
• Detects, diagnoses and responds in real time to system anomalies
• Optimizes system performance remotely
• Assists with installation and commissioning
• Tests Ackumen features during pre-release periods
• Tests bugs and PBI’s once requested
• Ensures tickets opened in Azure Devops are completely validated
• Handles the Priority Service chat, answering within less than 5 minutes
• Answers Live Chat from users within less than 2 minutes
• Addresses Buckman Assist tickets opened by users
• Creates tickets in Azure Devops for every user feedback
• Ensures tickets are addressed by Stream Owners/Product Owners
• Tests tickets once marked as resolved by developers
• Responds back to users whenever the ticket is resolved
• Evaluates the condition of IoT applications in our customers
• Creates reports to customers based on telemetry and alarm data
• Facilitates customer onboarding in Ackumen – trains users, walks users through Ackumen applications

Requirements

:

• Studying Computer Science, Chemical Engineering, Automation Engineering, Electrical Engineering, Computer Engineering
• Availability of 1 to 2 years of internship

Competencies

1. Good written and oral communication skills;
2. Curiosity and desire to learn;
3. Proactivity;
4. Organization;
5. High analytical capacity;

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