Careers at Resolv Global

We are seeking a Bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.This is a fully remote opportunity for candidates in Canada with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect.The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.Key ResponsibilitiesHandle inbound customer support inquiries via phone, email, and live chatAssist customers with warranty claims and general product or service inquiriesProvide clear, professional, and empathetic customer support in both English and FrenchAccurately document customer interactions and case updatesTroubleshoot customer concerns and escalate issues when necessaryMaintain strong service quality and response standardsCollaborate with internal teams to ensure smooth customer experiencesCompensation$13 USD p/hourPaid weeklyTechnical Requirements (Essential)To be considered, candidates must meet all technical requirements below:Windows 11 PC (Mac not supported)12–16 GB RAMDual monitorsWebcamFibre internet with a wired connectionBackup power solutionMicrosoft Teams / Office 365Applications that do not meet the minimum technical requirements may not move forward in the process.Hiring ProcessOur hiring process includes multiple stages to ensure the right fit for both the role and the client environment.The process includes:Resume reviewPrescreen questionnaireOne-way video interviewSecond interviewClient interviewPlease note:Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.All resumes must be submitted in English to be considered for this position.

Working at Resolv Global