Nurse 2 - Provincial Health Contact Centre

Position Overview

Answers calls 24 hours/day, 7 days/week performing assessments and providing clinical support services.

• Provides professional assessment of callers need(s), basic health related information, assistance with decision-making related to need for professional health care, including appropriate care level and urgency, assistance with resource identification/referral and follow-up. Uses education, experience, approved written protocols/criteria and the nursing process to provide service.


• Documents demographic data and caller encounter on the electronic health record. Understands and practices principles of client empowerment and health promotion.


• Intake Nurse processes new home care program nursing referrals from community sources such as physicians, walk-in clinics, outpatient departments, hospitals out-of-of province or country for Manitobans who have received health care in Manitoba.


• After Hours Nurse provides home care nurses with assistance with problem-solving concerning operational and clinical issues after hours.

Experience

• A minimum of three (3) to five (5) years of relevant clinical experience in a community setting required.


• Previous related work experience in Home Care environment an asset.


• Experience working in a protocol driven environment.

Education (Degree/Diploma/Certificate)

• Graduate of an approved Registered Nursing education program required.


• Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.

Certification/Licensure/Registration

• Responsible for maintaining and providing proof of registration with the College of Registered Nurses of Manitoba (CRNM).


• Active participation in professional associations e.g. Association of Registered Nurses of Manitoba (ARNM) preferred.

Qualifications and Skills

• Fluency in English required, in French desired, and other languages an asset.


• Computer skills required.


• Scope of practice as documented in the Regulated Health Professions Act (RHPA).


• Strong communication and interpersonal skills.


• Excellent communication and advanced triage and assessment skills required.


• Ability to quickly establish good rapport with callers, while accepting limitations, setting and maintaining boundaries needed.


• Must display a non-judgmental, caring and supportive attitude and understand the reality of being an ambassador for the WRHA, Misericordia Health Centre, the PHCC and the nursing profession.

Physical Requirements

• Physical health to meet the requirements of the position.