#160 Director of Clinical Operations

JOB POSTING # 143

About CMHA Niagara

CMHA, Niagara is a non-profit, charitable organization committed to promoting mental wellness and improving the lives of people in its service area who have mental illness, as well as their families. CMHA Niagara achieves its mission through a number of programs and services.

CMHA, Niagara is committed to a recovery philosophy which focuses on the potential for people with mental illness to lead full, productive and engaged lives in their communities. The Branch works in partnership with many others who share in the commitment to supporting the broad determinants of health.

Essential Job Functions

• Lead, manage, and ensure accountability for the Clinical Leadership Team, providing strategic and operational leadership for all clinical services, fostering accountability, collaboration, and continuous improvement while supporting staff development, engagement, and retention


• Program Management: oversee planning, delivery, and evaluation of clinical programs to ensure quality, effectiveness, and alignment with best practices, community needs, and funder expectations.


• Contribute to strategic priorities, performance monitoring, and fiscal sustainability


• Privacy Officer: ensure compliance with privacy legislation through policy development, training, risk assessments, audits, and response to privacy inquiries and investigations


• Client and Family Advisory: engage clients, families, and individuals with lived experience in service planning and evaluation,


• Strengthen community and system partnerships to enhance service experiences


• Client Safety and Satisfaction: promote client safety, recovery, and well-being through evidence-informed practice, quality improvement, and monitoring of key performance indicators to ensure accessible and equitable services


• Performs other duties as may be assigned by the Executive Director

Essential Job Requirements

• Masters degree in Social Work, Nursing or allied profession, or other relevant area of study


• Registration with a regulatory body in good standing and adheres to all standards of practice as per the College is required


• Minimum of 5 years of management experience in the community mental health and addictions program field


• Experience with quality improvement initiatives and project management


• Knowledge of the special needs of persons with psychiatric disabilities, concurrent disorders and other comorbidities


• Certified in the following safety courses: Crisis Intervention (i.e. NVCI, Safety Care, CPI or Safe Management), Standard First Aid – CPR C - AED, and Suicide Prevention (ASIST)


• Satisfactory Vulnerable Sector Screening (Police Check)


• Access to a reliable personal vehicle


• Current valid Class ‘G’ driver’s license


• Personal cell phone for business use


• Bilingualism, particularly proficiency in French, would be considered a valuable asset

CMHA Niagara is a culturally competent organization and is committed to building an inclusive community that respects the dignity and independence of candidates with multicultural and diverse backgrounds, multilingual abilities, and experience with the 2SLGBTQIA+ community. Candidates with a multicultural and/or diverse background would be considered an asset.

CMHA Niagara is committed to providing accommodation for persons with disabilities. Please see the AODA section of our website at, www.cmhaniagara.ca for further details or contact our Human Resources department for any information in an alternate format.

If you are interested in applying for this position, it is your responsibility to ensure your application is sent to [email protected] no later than 4:00 p.m. on August 25, 2026.

Our Mission

Our purpose is to strengthen mental wellness in the Niagara community.

Our Vision

A Niagara where mental health is recognized, supported and optimized.

Our Values

Our core values will be embedded in everything we do. They will guide and define how we work with each other, our partners, and our clients and their supports, to enhance access to mental health and addictions supports in Niagara: adaptive, collaboration, ethics and integrity, people-centred, safety and belonging, social justice.