#161 Program Administrator

JOB POSTING # 161

About CMHA Niagara

CMHA, Niagara is a non-profit, charitable organization committed to promoting mental wellness and to improving the lives of people in its service area who have mental illness as well as their families. CMHA Niagara achieves its mission through a number of programs and services.

CMHA, Niagara is committed to a recovery philosophy which focuses on the potential for people with mental illness to lead full, productive and engaged lives in their communities. The Branch works in partnership with many others who share in the commitment to supporting the broad determinants of health.

Position Summary

The Program Administrator will provide administrative, reception and clerical support services to the Clinical Services workgroup. 

Job Functions

• Provides support to the Clinical Services Managers and Director of Clinical Operations and other program staff by assisting with written communications, schedules, preparation of presentation and group materials, meeting preparation (agenda building and meeting minutes), filing and other clerical duties


• Provides support to the Real Work team by processing purchasing requests and inputting relevant data in the FedCap Cares platform; System Administrator (Register/Remove users) for CAMS/FCC/ SP Portal/Litmos 


• Provides support to the Safe Beds and MCRRT programs by purchasing and maintaining an inventory of client and program supplies


• Provides support to clients in completing client satisfaction surveys


• Assists leadership and staff with technical issues relating to the use of common office software programs – e.g. word processing, email and internet use, data management, and other related programs


• Alarm code maintenance and staff photos


• Responsible for Alloy Admin Ticketing system


• Mail pick up and distribution


• Performs reception duties on a relief basis

Job Requirements

• Successful completion of a university undergraduate degree program in the Business Administration field or accredited community college diploma in Business Administration field


• 2 -3 years of employment experience in the relevant field including experience in not-for-profit setting


• Competent in the following areas: organizational and multitasking skills, client focus, concern for safety, work ethics and values, problem solving, and adaptability


• Exceptional computer skills using Microsoft Office suite of programs (Word, Excel, PowerPoint, Outlook and Publisher)


• Excellent spoken and written communication skills


• Certified in the following safety courses: Crisis Intervention (i.e. NVCI, Safety Care, CPI or Safe Management), Standard First Aid – CPR C - AED, and Suicide Prevention


• Must have access to a reliable personal vehicle and willingness to travel throughout the Niagara Region


• Current valid class ‘G’ driver’s license


• A satisfactory Vulnerable Sector Screening (Police Check)


• Bilingualism, particularly proficiency in French, would be considered a valuable asset

CMHA Niagara is a culturally competent organization and is committed to building an inclusive community that respects the dignity and independence of candidates with multicultural and diverse backgrounds, multilingual abilities, and experience with the 2SLGBTQIA+ community. Candidates with this background would be considered an asset.

CMHA Niagara is committed to providing accommodation for persons with disabilities. Please see the related AODA policies on our website at www.cmhaniagara.ca for further details or contact our Human Resources department for any information in an alternate format.

If you are interested in applying for this position, it is your responsibility to ensure your application is submitted no later than 4:00 p.m. on September 11, 2026.

Our Mission

Our purpose is to strengthen mental wellness in the Niagara community.

Our Vision

A Niagara where mental health is recognized, supported and optimized.

Our Values

Our core values will be embedded in everything we do. They will guide and define how we work with each other, our partners, and our clients and their supports, to enhance access to mental health and addictions supports in Niagara: adaptive, collaboration, ethics and integrity, people-centred, safety and belonging, social justice.