1709 - Temporary Clerk - Bilingual Visitor Information Counselor

Title: Bilingual Visitor Information Counselor – Temporary Clerk (8-month term)
Salary: $2,056.78 bi-weekly | $53,659.28 annually

Description:

The City of Fredericton is seeking an enthusiastic Bilingual Visitor Information Counselor for its Tourism Division.

Reporting to the Senior Programming & Operations Lead of the Tourism & Events Division, the Bilingual Visitor Information Counselor will promote and showcase the City of Fredericton as a tourism destination. The ability to fluently communicate verbally in both English and French is essential.

The successful candidate will work collaboratively in a team environment while also exercising independent judgment, initiative, and creativity. They must be able to interact effectively with the public and members of the tourism industry in a professional, courteous, and tactful manner.

Qualifications:

We recognize that candidates bring diverse experiences and backgrounds. Applicants are encouraged to demonstrate how their qualifications meet the essential requirements of the position. Additional valued qualifications may strengthen an application but are not required.

Essential

To be considered for this position, applicants must demonstrate the following:

• Minimum of one (1) year of work experience in tourism-based sales and promotions and/or tourism-based customer service. 
• Ability to fluently communicate verbally in both official languages (English and French).
• Proficiency in the use of Microsoft Office (Word, PowerPoint, Outlook, and Excel).
• Valid Class V Driver’s License.

Equivalent combinations of education, training, and experience may be considered where they provide the knowledge, skills, and abilities required to perform the essential duties of the position. Applicants are encouraged to describe how their background aligns with the requirements of the role.

Valued

The following qualifications are not required but may strengthen an application: 

• Post-secondary education (degree, diploma, certificate) in Marketing, Business Administration, Arts, Tourism, or in a related field. 
• Strong customer service skills. 
• A positive attitude and eagerness to continuously learn.
• Ability to identify issues or problems and develop strategies, ideas, and opportunities for resolution.
• Well-developed and concise oral and written communication and interpersonal skills.
• Proficiency in reading and writing in both official languages.
• Ability to effectively contribute to the establishment, maintenance and success of work teams focused upon achieving individual, team and departmental goals.
• Knowledge of modern office practices, procedures, methods, and equipment.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.

What You’ll Do

• Be the main point of contact at the Fredericton Visitor Information Centre, welcoming and aiding trip planning for visitors.
• Daily management of telephone, e-mail, and walk-in requests for information as required.
• Assist visitors and the public, in general, with a commitment to excellent customer service.
• Administrative support to a busy office.
• Maintain databases and data entry.
• Assist with Garrison Operations, working with third party event planners & festivals taking place in the Historic Garrison District.
• Perform all other related duties as required and assigned. 

Build a future with an employer that supports your life today and tomorrow.

At the City of Fredericton, we believe great employers offer more than just a salary. They provide stability, purpose, flexibility, and the confidence to plan for the future. That’s why our total rewards package goes beyond your base salary to support your health, well-being, financial security, and work-life balance at every stage of your career and life.

Retirement Security

Build long-term financial security through a shared risk pension plan, with contributions from both you and the City.

Meaningful Work. Lasting Impact.

Help shape a vibrant, inclusive, and growing Fredericton. Your work will play a role in delivering services that make a significant and positive difference in the community.

Our Commitment

The City of Fredericton is an equal opportunity employer committed to a diverse, inclusive, and equitable workplace. We welcome applications from Indigenous Peoples, persons with disabilities, racialized persons, and other equity-deserving groups. Qualified candidates who self-identify may receive preference in line with employment equity goals and applicable legislation.

If you require accommodation, please advise Human Resources so we can work with you to meet your needs.

Apply Now!

Please submit your application on or before September 4, 2026, at 4:30 p.m. AST. 

Only those applicants selected for further consideration will be contacted. 

Internal/External CUPE Local 1709