Account Executive, Pulp and Paper Customer Care - 12 Month Contract

You are meticulous organized, pay close attention to detail and manage multiple responsibilities with precision. You have unwavering commitment to tasks, a knack for identifying challenges and always exceed expectations. Adaptable and open minded, you to take a fresh perspective when faced with obstacles and you fearlessly explore innovative ideas and strategies. In the realm of customer service, you are a true problem-solving superhero, not just thinking outside the box; you break down walls and construct new possibilities.

Success is in every “fiber” of your being, you’ll fit right in at Canfor Pulp!

As the temporary Account Executive, you will be responsible for managing day-to-day customer relations and requests from global markets. You'll be at the forefront, interacting with customers, agents, and overseas offices, finance, mill operations and supply chain- managing customer requirements including capturing customer demand requests, processing orders, tracking orders, managing order changes, and dealing with feedback/claims. Your exceptional skills and dedication will be the driving force behind creating memorable interactions and forging lasting relationships with our valued customers.

This role is a 1 year contract, with the possibility of extension.

A day in the life of the Pulp Account Executive include:

• Working with Sales/agents/customers/overseas offices to manage customer forecast and orders


• Working with cross-functional teams to monitor order status and track on-time shipping and delivery


• Processing documents and claims


• Validating and updating customer chain of custody certificate records in system

For this role, come equipped with:

• University degree or diploma in sales and marketing related fields (Supply Chain/Transportation)


• Minimum of two years of customer service experience in a related field


• Knowledge of pulp production process and global markets

Ideally, you are proficient with Microsoft Office products and have worked within an Enterprise Resource Planning system (preferably JD Edwards, Enterprise One). For bonus points, you also possess knowledge on the order life cycle of different order types.

If you have strong customer service as well as exceeding analytical and problem-solving skills, click that, “apply” button today!

The salary range for this position is: $61,600.00-$75,000

Please Note: The range provided is for base salary only. In addition to base salary, Canfor proudly offers its employees a comprehensive and competitive total rewards package. It features programs such as performance-based incentive plans, recognition programs, benefits, paid leaves, pension plans with base and matching contributions, savings options and robust health & well-being initiatives. We also continually invest in the development of our talent to help them thrive professionally and personally. Above all, we are proud to offer our employees a value proposition that promotes diversity, equity and inclusion and fosters an environment where talent and performance is recognized and rewarded.

We appreciate all candidates' interest but will contact only those selected for interviews. Our hiring for various positions is ongoing and includes different screening processes such as behavioral assessments, references, and criminal record checks, depending on the role and location. #CADS #LI-ZM1