Analyst, Collections

Position Title: Collections Analyst

Location: Oakville, ON.

Job Overview: 

Join our dynamic and innovative company as a Collections Analyst and help drive the financial success! We are seeking a detail-oriented and analytical individual who has a passion for numbers and problem-solving. In this role, you will be responsible for ensuring timely collection of payments and resolution of any discrepancies or issues in a professional and effective manner.

Responsibilities:

• Collections of customers account under B2B, B2C and others, based in North America including portal accounts.


• Manage assigned Collections Portfolio, initiating collection calls in line with company guidelines for past due invoices and short payments on assigned portfolios.


• Generate report from customer’s portal and reconcile with Aging report.


• Escalate problem accounts to Credit Manager and Sales team, recommending actions where necessary.


• Release credit blocked orders based on credit status of customer accounts.


• Communicate effectively with internal and external customers to resolve any collection-related matters..


• Maintain accurate and up-to-date records of collection activities using collections toll  (Get Paid).


• Ensure compliance with company policies and legal requirements in the collection process.


• Resolve customer disputes working with sales department and customer service.


• Collaborate with internal teams to streamline collection processes and improve efficiency.


• Participate in Continuous Improvement projects and provide training as needed.


• Make write-off/bad debt/outside collections recommendations to Credit Manager.


• Other related duties and responsibilities as required or assigned.

Education & Certifications:

• University degree or college diploma.


• Enrollment in credit & collections professional designation from the Institute of Credit Canada or any other professional Institutes in North America preferred.

Qualifications:

• Minimum 3 years’ experience in credit/collections in a multi BU environment.


• Knowledge of credit & collections principles, process, regulations and standards.


• Experience of working with ERP systems such as IFS,  JD Edward & D365.


• Experience of Working with Portal accounts.


• Experience of working with Get Paid and Avalara (US Tax)


• General accounting knowledge specifically around working capital and its impact of cash flow.


• Strong understanding and abilities to understand/analyze commercial reports and data.


• Advanced Computer skills including MS Word, Excel and Power BI.


• Excellent communication and negotiation skills.


• Proactive and self-motivated.


• Detail oriented with strong follow-up skills.


• Ability to manage multiple accounts and prioritize tasks effectively

The base salary range for this position is $65,000 - $90,000 per year (CAD). The posted range reflects the expected base salary for this position. Actual base salary will be determined based on factors such as geographic location, skills, education, and experience, as well as internal equity considerations. Offers are typically made within the range and not at the top of the range to support growth and progression. This position is eligible to participate in a short-term incentive plan. Incentive awards, if any, are based on business and individual performance and are not guaranteed.

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