Assistant Manager - Square One

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Position Overview

Assistant Managers support Store Managers and Associate Managers with the overall daily management, sales, training, and operations of the store. 

Essential Duties & Responsibilities

• Delivering and Impacting Business Results 


• Assist in motivating staff and align daily activities to achieve business goals


• Monitor sales floor and zone coverage to drive sales and maintain customer focus 


• Model and Ensure dress code compliance


• Monitor service associate breaks and shift changes 


• Communicate top and bottom sellers to Store Manager


• Respond to changing demands of the business 


• Conduct hourly sales reads and coach staff on exceeding sales targets


• Achieve personal sales targets Customer Focus


• Protect the customer experience in all business areas


• Focus staff on the importance of the quality of our relationships with our customers


• Ensure proper training on product knowledge for staff


• Lead by example in client capture results Operational Standards


• Ensure compliance with all policies and procedures


• Ensure daily monitoring and execution of sales and payroll goals.


• Uphold and model established best practices


• Needs to be a #1 sales leader on the floor measured by sales per hour/average sales and units per transaction


• Strict compliance and adhering to the application of policies and procedures Leadership Attributes


• Demonstrates flexibility and innovation in recognizing and reacting to changing work demands


• Effectively leverages and appropriately delegates responsibilities to staff.


• Fosters a challenging and positive team environment in which members participate, cooperate with and support each other • Provides a clear sense of direction for service associates.


• Takes accountability for personal results Loss Prevention


• Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures


• Is knowledgeable of and follows all policies in company: Store Operations Manual and Store Audit Standards Point of Sales Manual Human Resources Manual Loss Prevention Manual and Store Audit Standards 

Experience, Skills, and Knowledge

• A minimum of 1 year of retail management experience


• Excellent interpersonal skills supporting a team environment


• Excellent English communication verbal and written


• Excellent time management/project skills


• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail


• Ability to recognize and react to changing work demands


• Goal oriented: ability to stay focused on creating winning results


• Hours/days of work vary due to the demands of the business


• Must be able to work shift standing and waking and able to lift approximately 20lbs, and to pack, unpack and move stock