Associate Representative - Customer Service

Why You’ll Love EECOL

When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!

What’s in it for You

• Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!


• Enjoy regular salary reviews and incentive opportunities.


• EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.


• A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, life insurance, vision care, education assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!


• Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and much more.

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Interacts with customers by phone or in person to provide information and to ensure best service possible.


• Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.


• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.


• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.


• Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.


• Refers unresolved customer grievances to designated departments for further investigation.


• Completes customer invoicing. 


• Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity. 


• Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.  


• Prepares for, attends, and participates in weekly sales meetings.


• Remains current on industry trends, market activity and competitor products.

Qualifications:

• High School Diploma or Equivalent required


• 0-2 years of relevant experience


• 1 year of sales experience preferred


• Direct Sales (B2B) experience preferred


• Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred


• Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction


• Ability to build working relationships with other functional areas to best support mutual objectives


• Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers


• Ability to research and resolve customer issues


• Strong written and verbal communication skills


• Basic computer skills


• Ability to effectively prioritize and execute tasks


• Ability to build and maintain long-term relationships with customers

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