Bell Person - Front Office

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Overview:

Under the direction of the Hotel Manager, the incumbent is responsible meeting and greeting guests upon arrival and departure, providing luggage and transportation assistance, site tours, and supporting all departments in accordance with company standards. 

Company: Hard Rock Ottawa Hotel & Casino 

Location: Ottawa, Ontario

Job Type: Part Time Permanent 

Is this a current vacancy? Yes, this is an existing open position. 

Compensation: CAD $ 17.91/Hr.

Responsibilities:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) 

• Greets both arriving and departing guests in a positive, upbeat manner. 
• Provides guests with general information such as directions, promotional information, valet information, etc. 
• Assists guest with luggage upon arrival and departure, adhering to Forbes Standards 
• Provides guest a room orientation and fulfills any guest request. 
• Provide information site tours. 
• Lobby door assistance. 
• Supports all department, especially Front Desk, Valet, Player Development, Sales and Marketing in customer service needs. 
• Promotes positive guest/employee relations. 
• Responsible for cleaning and sanitizing work and public spaces.  
• Other assignments as directed. 

Qualifications/Education:

High School Diploma or equivalent preferred with one year of bell/door experience, or an equivalent combination of education and experience. 

Additional Requirements:

• Must obtain and maintain valid licenses / certifications per Federal, Provincial, and Gaming regulations. 
• Must successfully pass background check.  
• Must be at least eighteen (19) years of age. 

Work Environment:

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.  

• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. 
• Must be able to pull 100lb cart. 

Ability to:

• Communicate effectively with customers and all levels of employees. 
• Observe and direct actions of bar attendants and to inspect and maintain areas for which responsible. 
• Distinguish between different denominations of currency and make change. 
• Review and comprehend drink recipes and other necessary documentation. 
• Effectively and efficiently move around bar area. 
• Retrieve supplies and maintain a clean working area. 
• Be flexible to work varying shifts and time schedules as needed. 
• Operate in a working environment that is subject to varying levels of noise and crowds, the severity of which depends upon customer volume. 
• Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. 

Closing:   

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.  If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.  

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.