Bilingual Technical Project Specialist (Industrial Pump Products)

Department: Pump
Location/ Territory:  Mississauga, ON OR Laval, QC

This role is for an existing vacancy.

WHAT DO WE DO?

We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

THE ROLE

The Technical Project Specialist is responsible for providing advanced technical expertise, managing project execution, and supporting sales and business development initiatives. This role focuses on delivering customized solutions, preparing detailed quotations, and conducting engineering analyses to meet client needs. The position requires collaboration with internal and external stakeholders to ensure project timelines, compliance, and customer satisfaction are met.

DUTIES & RESPONSIBILITIES

• Provide advanced technical support, including product selection, costing, proposal development, and solution design
• Translate customer requirements into accurate quotations, pricing, and technical recommendations
• Conduct engineering analyses, including hydraulic calculations and pump performance evaluations
• Create, review, and follow up on quotations while supporting sales growth and customer satisfaction
• Consult with customers to understand process requirements and recommend appropriate solutions
• Process and manage customer orders, monitor order status, and coordinate with vendors to meet delivery timelines
• Resolve customer inquiries and technical issues in a timely manner
• Manage major project bids and coordinate activities across internal departments and external stakeholders
• Ensure project timelines, specifications, documentation, and compliance requirements are met
• Maintain project documentation, including technical reports, inspection and test plans (ITPs), and user manuals
• Support continuous improvement initiatives by identifying opportunities to improve processes and efficiency
• Build and maintain strong relationships with customers, suppliers, and vendors
• Contribute to business objectives through technical expertise, project execution, and sales support

QUALIFICATIONS

• College diploma in a related field
• 6 to 9 years of experience in technical sales, application support, engineering, or a related environment
• Experience with product selection, costing, proposal development, and technical quotations
• Experience performing hydraulic calculations, pump performance evaluations, and engineering analysis
• Proficiency with ERP, CRM, order entry, and quoting systems (Epicor P21 or similar preferred)
• Strong analytical, problem solving, and decision making skills
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Customer focused with strong relationship management skills
• Ability to work independently and collaboratively in a team environment

WORK ENVIRONMENT

• Fast-paced environment in a dynamic competitive industry
• Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
• Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter! If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.

WHAT’S IN IT FOR YOU?

• Competitive remuneration including base salary ($75,000 - $90,000) + Incentive
• Competitive vacation
• Paid personal day program
• Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
• Company Group RRSP with employer matching
• Annual health & wellness subsidy

FUN FACTS

• The average employee tenure is 9 years
• We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
• We regularly host social events and gatherings to foster togetherness and fun

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.

We use automated tools, including artificial intelligence, to help review applications efficiently. Human decision makers remain responsible for all hiring decisions