Branch Ambassador

Branch Ambassador

Branch Location: Charlottetown, PEI

At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. We’re on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive.

The Branch Ambassador is the first point of contact for members and plays an important role in creating a welcoming and positive branch experience. This role supports members with everyday banking needs, promotes digital banking tools and self-service options, and connects members with the appropriate team members and services. The position combines member service, administrative support, and front-line banking responsibilities in a fast-paced, team-oriented environment.

What You’ll Do:

• Welcome members and visitors and provide a professional, friendly branch experience


• Monitor branch traffic flow and direct members to the appropriate service area or team member


• Assist members with ATMs, online banking, mobile banking, e-statements, direct deposit, and other digital banking services


• Demonstrate and promote self-service technologies and digital tools


• Support members with account-related inquiries and escalate concerns when appropriate


• Schedule appointments and assist members in preparing required documentation
  


• Support account opening activities and explain products and services to members


• Perform front-line banking transactions, including balancing daily cash and processing wire transfers


• Issue and activate debit cards and maintain related inventory controls


• Maintain a clean, organized, and professional branch environment


• Provide administrative support including mail handling, filing, report distribution, and member correspondence

What You Have:

Required Education and Experience

• Certificate or diploma in Business, Office Administration, or a related field, or an equivalent combination of education and experience


• Minimum two years of customer service or sales experience, preferably within the financial services industry

Skills and Abilities

• Strong interpersonal and communication skills with a focus on delivering exceptional member service


• Comfort using and demonstrating digital banking tools and technology


• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment


• Attention to detail and commitment to accuracy and confidentiality


• Ability to work both independently and collaboratively within a team environment


• Strong problem-solving skills and sound judgment when handling member inquiries


• Proficiency with Microsoft Office Suite and general computer applications


• Positive attitude, adaptability, and willingness to learn new systems, products, and processes

Why Join Provincial Credit Union?

At Provincial Credit Union, we believe our people are our greatest strength. We are proud to foster a collaborative, supportive, and community-focused workplace where employees are encouraged to grow, innovate, and make a meaningful impact.

We offer:

• A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.


• Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.


• Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.


• Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.


• Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.


• Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.


• Salary Range: $45,870 - $50,967.
  

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: June 18th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.