Branch Lead - Permanent Full-Time - Port Coquitlam

At Chit Chats Express, our mission is to empower Canadian entrepreneurs by making shipping simpler, more accessible, and more affordable. As a fast-growing, entrepreneurial company, we are proud to help businesses of all sizes reach customers around the world with confidence.

As e-commerce continues to eliminate borders, we believe Canadian entrepreneurs deserve a shipping partner that helps them compete globally without unnecessary complexity or high barriers to entry. Our goal is to create a seamless, borderless shipping experience that supports growth, opportunity, and long-term success for businesses across Canada.

If you are mission-driven, growth-oriented, and thrive in a collaborative environment, we’d love to hear from you.

As a Chit Chats Branch Lead, you are responsible for all day-to-day operations of your assigned branch. You ensure your team delivers a delightful, low-cost and easy-to-use service to clients while meeting all compliance expectations. You train and coach your team to be cohesive, healthy and engaged. You start each day by getting together with your team to review new communications, workflows and goals.

You lead by example and guide your team to assist clients to find the right solutions for their shipping challenges. You work cohesively with our Client Support, Compliance and Returns teams when troubleshooting client issues, and you work hard to exceed your allocated daily target to keep above your monthly trend. You dedicate part of your day to working alongside your team, merchandising products and signage to uplift the store's visual appearance and communication. At the end of the day, you ensure your team delivers an end-of-day report, highlighting the key daily numbers and creating an action plan for the following day based on your weekly plan.



You work primarily out of our Port Coquitlam (BC). Work location may be subjected to change as per Operational needs.

Responsibilities to Clients and Partners

• Oversees all branch operations to ensure strict adherence to all compliance expectations, policies and procedures
• Establishes and implements values, vision and mission into everything we do
• Be a voice and ear for the team as well as for the business and the clients
• Provides coaching, training and guidance to all branch personnel and mitigates conflict resolution
• Interacts and develops a positive rapport with customers and represents the company in a professional manner while taking every opportunity to build our business
• Promotes employee satisfaction with Employee Retention a key goal
• Provides support and regular feedback to the Executive Management Team
• Responsible for the cleanliness, safety, and organization of the branch
• Manages inventory effectively
• Responsible to ensure full compliance with all company safety and risk management policies and procedures
• Some receptions and administrative duties and the ability to handle all customer inquiries via telephone, email and face to face 
• Ensure the compliance of shipments and reviews are completed thoroughly and accurately
• Responsible for educating clients on shipment compliance needs (Canadian, US, Internationally re: restrictions, weight, dims, packaging) 
• Ensure batch accuracy during processing and uses the appropriate indicators for batch identification
• Responsible for complete BOL should be true and accurate 
• Must possess the ability to provide proper and appropriate documentation/escalation of shipment and client challenges or inquires 
• Ensure shipment processing and compliance reviews are completed within a timely manner
• Must support Drivers with loading and unloading freight. 
• Perform fulfillment tasks as needed (picking, packing, shipping, charging etc.).
• Additional responsibilities as required

Competencies

• Client Service
• Anticipation and responsiveness
• Solution provider
• Attention to detail
• Teamwork and Organizational skills
• Interpersonal skills 

Qualifications

• Currently, branch hours are Monday to Friday 10 am to 6 pm.
• Two (2) years of branch/store management experience required
• P&L experience preferred
• Strong computer skills including expertise with Moneris, Google docs and Microsoft Office
• Willing to accept full accountability for branch operations
• Ability to stand for long periods of time
• Heavy lifting may be required
• Ability to multi-task with attention to detail and remain positive
• Must be proactive and happy to help our logistics process to run smoothly, jumping in where necessary to help out
• Excellent communication skills, both verbal and written
• Strong Typing Skills -Minimum 50 WPM and
• 1+ years opening and closing Office
• 1+ years office administration experience
• Possess a passion for serving people, going above and beyond and making it right for the customers
• Trustworthy, organized, reliable and has a positive outlook

Additional Information

• Class 1 safety shoes required (green triangle patch).
• This is a full-time, permanent position.

Total Rewards and Compensation:

• Hourly Wage: Starting $19.00 per hour
• Employer paid Group Benefits (Health, Dental and Vision; 80% coverage). After 3 months.
• Annual Year-End Bonus.
• Two weeks paid vacation
• Birthday leave (Paid)
• A rich GRSP plan eligibility after 3 months of employment

We thank you for your application, but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.