Company:

We have an existing opportunity to add a Claims Adjuster Trainee to join our team.  Reporting to one of our Branch Managers, the key focus of this position is to start your career in claims and develop in a mentorship environment the skills required for the investigation, adjustment, and examination of multi-line claims at a junior level.  You will work in a Hybrid based environment supporting field requests within the Whitehorse area.

Claimspro is a technology enabled, paperless environment and all matters are managed electronically. The Adjuster Trainee will enter into a period of structured training to obtain the skills required to be successful in a career in claims.

The successful candidate will be part of a dynamic team that provides quality service to internal and external clients. They will display excellent customer service skills and will be a key contributor to the success of the organization by providing knowledgeable, detailed, and timely service.

Key Performance Factors

This role requires someone who is well organized with a high attention to detail and who enjoys doing things in a systematic way. This is an excellent career for someone looking to transition from contracting or construction to adjusting.

Desired Competencies

• Be action/results oriented, with ability to take initiative
• Effective analytical skills including identification of cause and effect dynamics
• Have a high attention to detail and is service oriented
• Possess effective written communication skills
• Able to draw valid conclusions and effectively communicate them
• Team player whom is also able to work autonomously
• Must be able to work with basic computer programs (MS Office Products are an asset)
• Be well organized and able to prioritize

Job Responsibilities

• Handing, investigation and management of claims
• Review coverages, limitations, warranties, and requirements
• Ensure appropriate coverage is in place
• Follow guidelines and instructions
• Prepare documents and mandatory forms as required
• Manage a case load of claim matters in compliance with KPIs and SLAs
• Manage reserves, payments, and financials
• Provide a high level of customer service to all stakeholders
• Other duties as assigned

Qualifications & Experience

• Builder or construction experience is a definite asset
• Ability to be obtain an adjusters license
• Previously demonstrated ability to execute high attention to detail
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative and follow-up skills
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well with a team environment
• All other computer applications – must have the aptitude and ability to learn as required
• Valid Driver’s license
• Must already reside in Whitehorse or surrounding area.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates.  Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.