Bulk Petroleum Clerk - Brandon Bulk Petroleum

Key Responsibilities:

• Provide exceptional customer service by responding to customer inquiries in person, by phone, and by email; assist customers with fuel order requests, delivery information, account inquiries, and petroleum product information while delivering a World Class Customer Experience.
• Receive, enter, schedule, and dispatch bulk fuel orders accurately and efficiently; coordinate delivery information with drivers, customers, and internal team members to ensure timely service.
• Prepare and process customer invoices and payments through applicable systems; review delivery and transaction records for accuracy and investigate billing discrepancies as required.
• Maintain accurate customer account records, process administrative documentation, and support petroleum sales reporting and record-keeping requirements.
• Reconcile fuel inventory, delivery tickets, supplier invoices, fuel receipts, and related documentation; identify discrepancies and communicate concerns to management.
• Assist with period-end balancing, inventory reporting, and operational documentation to support department accuracy and efficiency.
• Complete filing, data entry, reporting, and general office administration duties while maintaining confidentiality of customer and business information.
• Work collaboratively with petroleum operations, accounting, drivers, and other team members while maintaining a safe and productive work environment.
• Follow company safety procedures, policies, and regulations and perform other duties as assigned by the Bulk Petroleum Manager.
• Operating forklift and general housekeeping duties.

Education and Experience:

• Completion of Grade 12 or equivalent is required.
• Post-secondary education or training in Office Administration, Business Administration, Accounting, Petroleum, Agriculture, Logistics, or a related field is considered an asset.
• One to three years of related experience in customer service, office administration, invoicing, dispatch, inventory reconciliation, petroleum, agriculture, logistics, or retail operations is preferred.
• Strong computer skills, including Microsoft Office applications, data entry, and the ability to learn petroleum, inventory, accounting, dispatch, and point-of-sale systems.
• Experience working with customer accounts, invoicing, dispatching, or inventory control is considered an asset.
• TDG and WHMIS certification, or the willingness to obtain required training.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Effective verbal and written communication skills with a strong customer service focus.
• Commitment to ongoing learning and development within the petroleum and retail industry.
• Office and petroleum operations environment requiring prolonged periods of computer and telephone work, attention to detail, and administrative accuracy.
• May experience seasonal workload fluctuations, high call volumes, competing priorities, and time-sensitive customer requests.
• Occasional exposure to petroleum operations areas, outdoor conditions, fuel odours, and operational hazards while accessing petroleum facilities.

Competencies:
• Customer Focus: Provides exceptional customer service and builds positive relationships with members and customers.
• Communicates Effectively: Shares information clearly, listens actively, and communicates professionally with customers, drivers, and team members.
• Collaborates: Works effectively with team members across departments to support operational success and customer satisfaction.
• Values Differences: Demonstrates respect for diverse backgrounds, perspectives, and experiences.
• Drives Results: Maintains accuracy, meets deadlines, and contributes to efficient department operations.
• Integrity: Demonstrates honesty, professionalism, and confidentiality in all interactions and business activities.
• Excellence: Strives for quality and continuous improvement in service delivery and administrative processes.
• Responsibility: Takes ownership of assigned duties while ensuring compliance with company procedures and standards.
• Safety Awareness: Follows safe work practices and promotes a culture of workplace safety.
• Attention to Detail: Maintains accuracy in invoicing, inventory reconciliation, documentation, and data entry activities.


What we offer:

• A Competitive Compensation and Benefit Package: Our Team Members receive competitive salaries and a comprehensive benefits package which includes Group Life Insurance, Short- & Long-Term Disability, Extended Health and Dental, and an employer-contributed pension plan matched at 6% of salary.
• Inclusive Work Environment: At Co-op, we embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.
• Professional Development: We encourage our team members to take advantage of learning opportunities, grow and develop professionally, and foster a culture of teamwork and innovation.
• Additional Offerings: Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, EFAP (Employee and Family Assistance Program), and Team Member Fitness Rebate of up to $100 per year toward health and fitness purchases.

About Us
Heritage Co-op 1997 Ltd. is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business. Being member-owned means that any profits are returned to our members and stay in the local economy. We live where you live, work where you work, and help grow the economy right here.

We are proud to be an equal opportunity employer and are committed to providing reasonable accommodation throughout the recruitment process to ensure an enjoyable candidate experience. Please reach out to the Human Resources team to discuss your needs if you require accommodation.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.