Business Coordinator

About WELL Health Diagnostic Centres

WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 50+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care.

WELL Health Diagnostic Centres is a top employer of choice! We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry. We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.

Why Join WELL Health Diagnostic Centres?

Compassionate & Connected Healthcare: Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards.

Employee Wellness: We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally.

Competitive & Comprehensive Compensation: Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts.

Grow with a Leading Organization: With 50+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career.

Collaborative & Supportive Culture: Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth.

Visit us at https://welldiagnostics.ca

Key Responsibilities 

Operations & Process Improvement  

• Analyze call centre and clinic performance metrics (e.g., wait times, booking accuracy, revenue leakage) to identify inefficiencies and recommend improvements  

• Support the development of centralized dashboards consolidating KPIs across multiple data sources  

• Contribute to workflow optimization initiatives, including AI integration and automation opportunities 

• Assist in designing onboarding frameworks for new physicians, supporting service expansion and M&A readiness  

Patient & Employee Experience  

• Research global best practices in patient and employee experience to inform strategic initiatives

• Support programs aimed at improving workplace engagement and team productivity  

• Assist in planning and executing internal engagement initiatives and events to strengthen organizational culture 

Market Outreach & Business Development  

• Conduct data-driven analysis to identify high-value referring providers and priority growth regions  

• Support targeted outreach strategies to increase referral volumes  

• Assist in developing provider engagement initiatives, including recognition and relationship management programs

• Perform market and competitor analysis to inform positioning strategies and identify service gaps  

• Collaborate with Physician Relations, Marketing, and Operations to align outreach with clinic capacity and growth targets  

Digital Innovation & Technology  

• Support evaluation and implementation of digital tools, including AI-driven solutions and patient-facing technologies  

• Assist in vendor research, capability assessments, and pilot program coordination

• Collaborate with internal teams and external partners on IT and digital transformation initiatives 

• Contribute to initiatives improving patient access, communication, and digital experience  

Stakeholder Coordination  

• Liaise with cross-functional teams including Operations, Physician Development, Clinic Leadership, and IT  

• Coordinate with external partners to support project execution  

• Prepare presentations, reports, and strategic recommendations for leadership  

Required Skills  

• Strong analytical and problem-solving capabilities, with the ability to translate data into actionable insights  

• Excellent communication and presentation skills  

• Ability to manage multiple priorities in a fast-paced, cross-functional environment  

• High attention to detail and strong organizational skills  

• Adaptability and initiative in ambiguous, evolving project environments  

• Growth mindset with the ability to quickly learn new tools, systems, and industry concepts

• Creative, solution-oriented thinking when addressing complex operational challenges  

Nice to Have  

• Experience with Excel and data visualization tools (e.g., Power BI, Tableau)  

• Foundational understanding of healthcare systems, operations, or market growth strategies   

Qualifications  

• Currently pursuing or recently completed a degree in Business, Health Administration, Public Policy, or a related field

• Demonstrated ability to analyze data and develop strategic recommendations  

• Strong stakeholder management and collaboration skills  

• Interest in healthcare innovation, operational strategy, and digital transformation  

WELL Health Diagnostic Centres does not use artificial intelligence-assisted tools as part of the recruitment process.

Final compensation is determined based on market location, job-related knowledge, skills, experience level, and internal equity. Candidates with significantly more experience may be considered at a higher level with adjusted compensation for certain roles.

Follow us on LinkedIn: www.linkedin.com/company/welldiagnostics

WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WELL Health Diagnostic Centres is an equal opportunity employer. If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources.