Bylaw Compliance Clerk (Regular)

Internal Closing Date:

External Closing Date:

Note: Posting comes off at 12:00AM on the closing date, with the competition closing at 11:59pm the day prior.

Hourly Rate:

Minimum Weekly Hours:

Reporting to the Manager, Protective Services, this position provides a variety of administrative services that support the Bylaw Compliance section.

Duties Include:

• Reviews bylaw compliance information provided by Officers for conformity with established standards and enters the same into database applications following established protocols and procedures.
• Answers general inquiries and interprets common bylaw legislation information to clients by telephone, written, and in-person in accordance with procedure and policy and makes file referrals to Officers or other divisions as necessary.
• Prepares form letters for Manager’s signature and ensures that requirements for file copies and attachments are met prior to mail out.
• Reviews parking, traffic (Bylaw Offence Notice), and MTI ticket information received, for conformity with established standards and procedures.
• Enters and queries ticket appeals and Screening Officer decisions within the automated tracking systems and responds to client enquiries.
• Runs and analyzes reports, prepares mail outs related to the ticketing systems, and ensures conformity with established procedures.
• Enters payments, prepares bank deposit and balances cash receipting system.  Maintains float for cash receipting system.
• Monitors Bylaw Compliance radio communications and coordinates critical officer safety timer checks for officers conducting field operations.
• Prepares a variety of statistical reports and compiles information as requested.
• Inputs data into the appropriate system in accordance with established procedures; composes letters and correspondence as requested.  Advises the Manager where there appear to have been data or data entry discrepancies between Finance, RCMP or other departments and the Bylaw section.
• Maintains and coordinates complaint and operational filing systems.
• Refers enforcement matters to the Manager, appropriate authority, and/or Bylaw Compliance Officers as required.
• Maintains and protects the confidentiality of certain records and information, exercising considerable public relations tact.
• Liaises with other City divisions, enforcement authorities, and other community organizations in referring complaints, providing information and assisting with the coordination of cooperative enforcement programs.
• Reviews local advertising mediums to assess compliance with relevant City bylaws and initiates enforcement action by other bylaw staff when required.
• Complies with WCB regulations, identifies safety concerns, and actively participates in corporate safety programs.
• Performs other related duties as assigned.
• All persons employed by the City of Vernon will be required to assist the City in providing emergency services.  Duties assigned during an emergency may differ from regular duties.

Required Knowledge, Skills and Abilities:

• Ability to type 45 correct words per minute.
• Proficient using Microsoft Word & Excel and related data base applications such as Tempest.
• Demonstrated ability to interpret common bylaw legislation to clients.
• Considerable diplomacy and exceptional interpersonal skills.
• Skilled in de-escalating public interactions in a calm and empathetic manner.
• Ability to conduct detail oriented data entry and to check data for conformity to ensure compliance.
• Knowledge of the implementation and processing requirements of the various tracking systems.
• Ability to work independently.
• Demonstrated organization skills.
• Ability to obtain and maintain an acceptable police information check.
• Ability to obtain an RCMP enhanced security clearance.

Preferred Education and Experience:

• Level 1 Bylaw Enforcement and Investigative Skills Course.
• Completion of courses in verbal de-escalation, crisis prevention, or non-violent confrontation management.
• Formal training in Business Writing.
• Minimum two years recent experience in office administration.

To Apply:

Please submit your resume, quoting the appropriate competition online at vernon.ca/careers by selecting “apply” and creating a candidate profile.

• Internal applicants are asked to apply using their worker profile.

The City of Vernon wishes to thank all applicants; however, only those candidates selected for an interview will be contacted. Please note that we are unable to accept phone calls regarding application status.