campusBRIDGE Coordinator

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Department Summary

The Career Centre is the source for career and employment information and expertise at the University of Alberta. We strive to empower U of A students, postdoctoral scholars, and alumni from all faculties and programs to develop the skills, knowledge, experiences, and connections they need to manage their careers confidently. We also work with local, national, and international employers and professionals. Our clients and stakeholders are diverse, and we aim to reflect that access, community, and belonging in our own staff and the way we work.

Position Summary

campusBRIDGE is an enterprise application powered by the commercial software platform Orbis Outcome. It is a shared portal that supports the U of A community, its partners, and employers in managing and facilitating career services and experiential learning, including, but not limited to, work experience, internships, co-op placements, practicums, and academic, course-based community service-learning.

Using campusBRIDGE, the Career Centre and campus partners are able to serve students, communities, partners, and employers in a seamless manner. It allows for one point of access to all career and experiential learning programming; improved usability for students & alumni, employers, partners, and volunteers; enhanced reporting capabilities; as well as cost savings to the University through a single software license. campusBRIDGE facilitates continued growth and collaboration across the institution.

Reporting to the Team Lead, campusBRIDGE, the campusBRIDGE Coordinator is accountable for the ongoing support of campusBRIDGE and its users, acting as the first point of contact for general inquiries and troubleshooting. The campusBRIDGE Coordinator prioritizes and responds to issues in a thorough and timely manner, escalating them as required. Additionally, the campusBRIDGE Coordinator designs and maintains comprehensive training materials & user resources, delivering instruction both during initial onboarding and throughout subsequent phases of system use.

Front-line User/Customer Support

• Gains and maintains expert knowledge on campusBRIDGE in order to provide assistance to users.
• Acts as the first point of contact for campusBRIDGE users who have questions/issues.
• Prioritizes incoming requests for support and responds to inquiries in a timely manner.
• Conducts basic troubleshooting and resolves routine issues (e.g., account and login issues).
• Escalates issues to the Team Lead, campusBRIDGE, or the software vendor (Orbis) if they are outside of the scope of basic troubleshooting; assists with more complex troubleshooting as directed by the Team Lead.
• Maintains data integrity by ensuring user compliance with system governance standards.
• Adheres to the database clean-up schedule, including account audits and addressing other data issues.
• Manages day-to-day operations of the platform, including access, workflow configurations, and module updates.
• Completes simple system configurations; tests new system configurations and provides feedback to the Team Lead, campusBRIDGE and/or Orbis.
• Assists with user testing, including the input of data required for testing.
• Updates content pages within campusBRIDGE with timely and pertinent information.
• Monitors system functionality on an ongoing basis and alerts the Team Lead, campusBRIDGE, and/or Orbis of any issues.
• Prepares standard reports and assists partners in accessing the data they need to prepare reports.
• Provides consultative advice to the Team Lead, campusBRIDGE, and the campusBRIDGE Advisory Group on data requirements and user experiences.

Training and Communications

• Develops and updates accessible training materials and user manuals using the appropriate medium (e.g., Google Sites, videos, online tutorials).
• Coordinates the logistics for presentations, demos, training sessions, and meetings.
• Delivers orientation and training throughout the onboarding process for new portal staff.
• Provides ongoing training and support for existing partners as system configurations evolve.
• Assists the Team Lead, campusBRIDGE, in promoting the use of campusBRIDGE to potential campus partners.
• Compiles and edits campusBRIDGE-related content for various newsletters, prepares meeting agendas, meeting notes, and other communication pieces.

• Undergraduate degree combined with two years’ work experience related to administering information management systems, database applications, or student portals (system configuration or platform development experience is an asset).
• Experience utilizing or administering Outcome, or similar Experiential Learning (ELMS) / Career Services (CSM) platforms is required.
• Experience working within a post-secondary environment with a strong understanding of experiential learning programs and the value of such programs in post-secondary education.
• Strong understanding of recruitment processes. Experience providing services to the employer community is an asset.
• Demonstrated ability to build and foster positive working relationships and to work collegially with various stakeholders, both internal and external to the campus community.
• Experience in balancing the diverse needs of multiple stakeholders.
• Experience facilitating groups of learners in person and online.
• Strong interpersonal communication, including the ability to communicate with and support clients and colleagues from a wide variety of racial, ethnic, socioeconomic, and cultural backgrounds and various abilities, lifestyles, experiences, and interests.
• Demonstrated problem-solving and critical thinking skills.
• Proven ability to present information clearly and succinctly to diverse audiences both verbally and in writing.
• Exceptional attention to detail, organizational, time management, and record-keeping skills.
• Familiar and comfortable with using MS Office, Google applications, and social media.
• Demonstrated commitment to ongoing training in administrative and technical skills.

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.