Case Manager - Learning Support

Organization Overview   

LDS - Learn. Develop. Succeed. is a growing, innovative, research-based, educational nonprofit charity serving children, youth and adults with diagnosed or suspected learning differences such as dyslexia and dyscalculia and other brain-based differences like ADHD and ASD. Our growing, affordable programs and services operate throughout Canada live online, from our Learning Centres in East Vancouver and North Vancouver, at in-school locations, and in Access, our electric vehicle mobile classroom. 

Purpose of Position

Case Managers oversee a caseload of assigned instructors, learners, and families. They are responsible for facilitating communication between all parties and ensuring service delivery is individualized, research-informed, and aligned with LDS' values and instructional approaches. Our values and instructional approaches include being neuroaffirming, strengths-based, evidence-informed, and individualized. 

Case Managers monitor the implementation of individualized learning programs and support instructors with best practices. The position reports to the Lead Case Manager and works collaboratively with the entire education team to ensure the efficacy of service delivery. During non-instructional times (summer, spring, and winter breaks), other duties are assigned based on individual interests and strengths. 

Principal Roles and Responsibilities 

• Independently manage a large caseload (100+) of instructors, learners, and families


• Facilitate communication between instructors and families, and at times with schools and other professionals via multiple communication channels (written, verbal)


• Support instructors in finding the best individualized approach for each learner and planning appropriate sessions, and ensuring a neuroaffirming and strengths-based approach


• Evaluate and provide feedback on year-long learning plans developed by instructors to ensure effective and values-aligned program delivery


• Participate in observing instructors' sessions 


• Attend and contribute to regular case management team meetings 

Tasks outside of those explicitly listed above may be assigned during times of increased need / during non-instructional time

Competencies 

• Outstanding written and verbal communication skills (English; French not required)


• Excellent interpersonal skills


• Self-motivated and self-directed


• Strong time management skills and ability to manage a large caseload during peak (and off-peak) times


• Ability to mentor and support new instructors


• Exceptionally organized using digital shared platforms (databases, Excel, etc.)


• Compassionate and caring, with an ability to set professional and privacy boundaries in sometimes challenging situations

Requirements

• 3+ years of relevant professional experience in education


• Experience teaching in inclusive education environments, including experience teaching reading, writing, and mathematics with a structured, systematic, explicit approach


• Experience working with children with diagnosed or suspected learning differences
  

• Ability to use assessment strategies and instruments to identify gaps in learning


• An understanding of the BC curriculum, or an ability to gain a quick understanding 


• Criminal Record Check with the vulnerable sector


• Eligibility to work in Canada


• Good to have:
  
  
  
  • Experience working with complex behavioural profiles and/or within Trauma Informed Practice (asset)
  
  
  • Experience managing or supervising instructors or teachers (asset)
  
  
  
  

Start date: This position will start on or before August 17, 2026

Reports to: This position reports to the Lead Case Manager

Hours of work: 37.5 hours per week, Monday to Friday or Tuesday to Saturday 

• Availability until 6:30pm is required on at least one weekday evening, with flexibility to work between 9 am and 7:30 pm the other 4 days of the week


• Occasionally (less than once per month), pre-scheduled evenings to 7:30pm and Saturdays 9:00am to 5:00pm will be required to facilitate instructor observations and support

Remuneration and benefits: $60,000 to $70,000 per annum

• Financial support for relocation expenses is available.


• $1,000 contribution to RRSP or equivalent in 2026. For reference, we are currently researching whether and how we may participate in retirement savings/pension plan options. Updates may be given during the interview process.


• Paid vacation, commiserate with experience, plus office closure from December 25th to January 1st, which does not count towards your vacation.


• Benefits entitlement after 3 months - Extended Health and Dental and Travel, as well as AD&D, CI, LTD, and life insurance.


• Neuroaffirming and inclusive workplace.


• Values-based organization with collaborative peers with a wide range of backgrounds and talents.


• Inclusive culture and innovative workplace with opportunity for new approaches and growth.


• On-site vehicle and bicycle parking. Both our East and North Vancouver locations are located along transit routes.

LDS is exceptionally proud to be a Certified Living Wage Employer in BC for over 2 years!

Location: East Vancouver (3292 East Broadway, Vancouver, BC)

Job Type: Full-time, permanent

Equity: LDS is committed to employment equity and believes that a workforce that reflects the diversity of the communities we serve strengthens our ability to achieve our mission. We strongly encourage applicants of all genders, ethnic and cultural backgrounds, sexual orientations, abilities, and with a range of life experiences to apply.

How to apply and accessibility: Please apply directly through our careers page https://ldsociety.ca/careers/.

• For any questions about the job posting, or if you need an accommodation to apply, please contact [email protected]
  

Applications will be considered as received, with interviews conducted between April and June. Only shortlisted candidates will be contacted. Thank you for your interest. We look forward to hearing from you.