Centre Manager

Centre Manager

Work for a charity that ignites the potential in people. Every. Single. Day.

At the YMCA of Niagara, you’ll be part of a purpose-led organization with a clear focus on community well-being. Our work is powered by relationships and grounded in inclusion. We support people of all ages and circumstances with opportunities that build health, belonging, and connection so individuals and families can grow, lead, and give back.

For more than 165 years, we have been part of the fabric of this region, evolving alongside Niagara and showing up where the need is greatest. With a presence in over 125 program sites, we continue to expand what well-being can look like, creating welcoming spaces where more people can participate and feel they belong.

Guided by our shared values of caring, health, honesty, inclusiveness, respect, advocacy, and responsibility, the YMCA offers meaningful roles where your work is felt every day. If you’re ready to bring energy and care to a team that keeps moving forward, you’ll find purpose here.

NATURE & SCOPE 

• The Centre Manager is responsible for all daily operations in Health, Fitness and Aquatics at a Membership Branch


• The incumbent is accountable for the success of all aspects of Branch operations, meeting targets in all key areas, including contribution levels, member relations and success of the Annual Plan


• The incumbent is responsible for the philanthropic and fundraising activities related to their Centre


• The Centre Manager is accountable for all staff development and human resource management in the Branch and usually has several direct reports at the Coordinator/Director level

RESPONSIBILITIES: 

• Accountable for the success of core operations and meeting targets in all key areas of the Membership Centre (aquatics, fitness, membership, child, youth and family programs)


• Achieve annual fiscal, retention and sales targets as outlined in the annual plan, including contribution level.


• Develop a Y WAY culture that focuses on program quality assurance, member engagement and customer service with a major focus on member growth and retention.


• Recruit, train, manage and coach Branch Senior Staff. Provide leadership and direction to Branch Senior Staff related to all Human Resources matters including effective recruitment, training, managing and coaching performance issues.


• Ensure that all association operating policies, guidelines and requirements are met regarding human resources, risk management and fiscal management as required throughout various applicable Legislation (i.e. Employment Standards Act, Ontario Health and Safety Act, Human Rights Code)


• The Centre Manager is responsible for ensuring the Branch is compliant with all Health and Safety initiatives and works in partnership with the Health and Safety Committee to investigate issues and to determine appropriate measures are taken to mitigate risk.


• Engage key community stakeholders to positively position the YMCA in the Niagara community


• Help to develop a strong local philanthropic culture. Provides senior leadership for specific philanthropic events annually.


• When crisis/emergency situations arise, must demonstrate strong judgment skills to manage and/or escalate to the appropriate senior level of leadership to ensure YMCA reputational risks are minimized.


• Other duties as required

QUALIFICATIONS: 

• University degree or College Diploma (Recreation & Leisure, Physical Education, Education, Business) and/or related experience


• Experience supervising and coaching both staff and volunteers; ability to lead a team, with strong relationship building, influencing and persuading skills are essential


• Minimum of 3 years of supervisory experience in results oriented health, fitness and recreation program delivery


• YMCA Instructor/Trainer Certification an asset


• 2-3 years in a YMCA mid-management role including experience and demonstrated achievements in human resource management, financial management and program management


• Diversity of operational experiences from at least two operational areas is an asset


• Experience in volunteer development


• Maturity and good judgement; the ability to have difficult discussions with a variety of people under stressful conditions


• Strong communication skills


• Current Intermediate/Standard First Aid/CPR[C]


• Upon hiring, applicants 18 years of age and older must submit a clear and satisfactory criminal reference check inclusive of the vulnerable sector search (PVSC)  issued for the YMCA of Niagara.

COMPETENCIES: 

Communications
Communicates in a thorough, clear and timely manner supporting information sharing and goal achievement across the Association

Leadership
Guides, motivates and inspires self and others to take action to achieve desired outcomes.

Quality Focus
Ensures that YMCA programs are superior and identifies issues and acts quickly to resolve problems that threaten quality, service or values.

Results Oriented
Ensures that success criteria for self, staff and programs are set, reviewed and surpassed regularly to provide excellent service delivery.

Business Orientation
Develops plans and takes action with a view to developing programs and services that will generate results.

Managing Change
Initiates and manages change to achieve the strategic outcomes of the YMCA.

Coaching and Development
Commits to assisting members, volunteers, staff and self in continuous learning and development.

Self Management
works independently with minimal supervision. Accomplishes critical tasks despite organizational obstacles, time pressures, role ambiguity, or limited resources.

Philanthropy
Demonstrates a personal responsibility for the YMCA as a charity.

APPLICATION PROCESS 

Interested applicants are invited to submit an application by noon on August 21, 2026.

Internal applicants are encouraged to apply on our internal job board by logging into their UKG portal and navigating to Myself > My Company > View Opportunities. Internal applicants are also encouraged to notify their supervisor before applying.

All applicants are thanked for their interest. Only those applicants being considered for an interview will be contacted by email.

Accessibility accommodations and materials in alternate formats for individuals with disabilities can be arranged upon request.

For more information on other opportunities at the YMCA of Niagara, please visit: ymcaofniagara.org