CI Program Specialist

Role Responsibilities

Be the connection between technology and meaningful change in Child Intervention services across Alberta. As a Child Intervention (CI) Program Specialist, you will help shape and improve the critical systems that front-line professionals rely on to support vulnerable children, youth, and families. By transforming operational challenges into innovative technology solutions, you will enhance system effectiveness, empower users, and contribute to better service delivery and outcomes across the province.

Reporting to the Manager, CI Program Support, this role provides technical and operational support for Child Intervention applications, collaborating with stakeholders to improve system functionality, resolve issues, test enhancements, and support effective system use across the province.

Key responsibilities include:

• Support system design and enhancements: Collaborate with program, policy, and IT teams to identify system gaps, translate business requirements into technical solutions, and assess impacts on existing applications, reporting, and service delivery.


• Lead user acceptance testing (UAT): Develop and execute test scripts, coordinate business testing, identify system defects, and provide recommendations to ensure enhancements meet operational needs before implementation.


• Support system implementation and change management: Coordinate implementation activities, document system changes, update user resources, and provide training and technical support to ensure successful adoption across diverse user groups.


• Drive continuous improvement and innovation: Analyze system usage, identify opportunities for improvement, explore new technologies, and recommend solutions that enhance functionality, efficiency, and user experience.


• Support digital transformation and information management: Contribute to digital records and paperless initiatives, support integration of new technologies with existing systems, and develop documentation to advance Ministry information management priorities.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Systems Thinking: Considers the broader and long-term impacts of system changes on Child Intervention programs, users, and interconnected applications. Anticipates risks, incorporates stakeholder perspectives, and ensures solutions align with Ministry priorities and organizational goals.


• Creative Problem Solving: Analyzes complex system issues to identify root causes and develop practical, innovative solutions. Collaborates with technical and program teams, explores alternative approaches, and leverages available resources to improve system functionality and user experience.


• Agility: Adapts effectively to changing priorities, evolving technology, and emerging operational needs. Remains composed under pressure, proactively adjusts approaches, and seeks opportunities to improve processes while working within established guidelines.


• Develop Networks: Builds and maintains productive relationships with program areas, IT partners, and stakeholders across the Ministry. Actively seeks diverse perspectives and input to support system improvements, change initiatives, and effective technology solutions.


• Build Collaborative Environments: Promotes open communication and teamwork by valuing diverse expertise, sharing knowledge, and encouraging collaborative problem-solving. Addresses differing perspectives respectfully and works with others to achieve shared goals and successful system outcomes.

Qualifications

University graduation in a related field (Business Analyst, Information Technology or similar) plus 4 years progressively responsible related experience; or equivalent as described below.

Equivalencies:

Directly related experience or education considered on the basis of one year of education or one year of education for one year of experience.

There will be an in-person testing/assessment as part of the interview process.

Assets:

• Experience in Child Intervention service delivery, with strong knowledge of relevant legislation, regulations, policies, practice standards, and CI File Standards.


• Working knowledge of Child Intervention information systems, including CICIO, Case Connect, OpenText, CYIM, or comparable case management and document management applications.


• Experience in system testing, troubleshooting, and enhancements, including identifying system issues, documenting business requirements, and participating in user acceptance testing (UAT).


• Strong analytical and problem-solving skills, with the ability to interpret data, assess complex issues, identify system improvements, and recommend practical solutions.


• Excellent written and verbal communication skills, with the ability to translate complex technical or program information into clear, plain language for diverse audiences.


• Strong organizational, collaboration, and time management skills, with the ability to work independently and with cross-functional teams, manage competing priorities, and meet tight deadlines.


• Experience using Microsoft SharePoint and Power BI, including document management, information sharing, data reporting, and visualization to support business processes and decision-making.

Minimum recruitment standards  outline the minimum education and experience required for appointment to a job classification.

Notes

This is a 1-year temporary position.

Hours of Work: Monday to Friday, 36.25 hours per week.

Location: Edmonton, AB

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Additional Role & Application Requirements:

• A cover letter outlining why you are applying to this role and how your experience relates to the qualifications is required.


• Alberta College of Social Workers (ACSW) registration, as required under the Health Professions Act for candidates with a Social Work diploma, degree, or masters. For more information, visit www.acsw.ab.ca

Pre-Employment Requirements:

• The final candidate for this position will undergo appropriate pre-employment checks and provide suitable security screening.


• Candidates will require a clear Criminal Record Check with Vulnerable Sector Check and Intervention Record Check (if applicable) to be considered for the role (if not currently in the Child Intervention Delivery Services Branch).


• Academic credentials check.


• Please be advised that your current supervisor and manager will be contacted as references.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.


• Public Service Pension Plan (PSPP)  


• Alberta Public Service Benefit Information.


• Professional learning and development.


• Research Alberta Public Service Careers tool.


• Positive workplace culture and work-life balance.